Remote Seasonal Pharmacy Technician
Remote Seasonal Pharmacy Technician
Remote in FL, TX, GA and TN ONLY
ABOUT THE ROLE: Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. As a Seasonal Pharmacy Technician on the Rightway Operations team, you'll be part of the front line of that mission — serving as a key point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment.
This is a temporary seasonal position with start dates in October and November running through ~February, designed to support increased member and pharmacy demand during the busy season. You'll work across phone, chat, and email while applying the same standard of empathy, accuracy, and root-cause problem solving across every interaction.
WHAT YOU’LL DO:
Serve as a primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
Assist network pharmacies in processing prescription claims and reviewing claims for accuracy against benefit guidelines and contract standards.
Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.
WHO YOU ARE:
Education: Associate's or bachelor's degree preferred, or equivalent relevant work experience.
Certification: Active/current National Pharmacy Technician Certification (PTCB or NHA).
Experience: 1–3 years of experience as a pharmacy technician in a health plan, retail pharmacy, TPA, PBM contact center, mail order, or specialty pharmacy setting.
Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
Detail-oriented, adaptable, and analytical, with the ability to dig past a symptom to identify and resolve the true root cause.
Empathetic and intellectually curious, with a genuine desire to improve a member's healthcare experience and deliver concierge-level service across every channel.
Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.
Able to work effectively in a fully remote environment and maintain reliable attendance throughout the seasonal assignment.
Must reside in Florida, Texas, Georgia, or Tennessee.
SEASONAL ASSIGNMENT
Employment Type: Seasonal/Temporary
Work Arrangement: Fully Remote
Assignment Period: October/November through February
Eligible States: Florida, Texas, Georgia, or Tennessee
COMPENSATION: $21.50–$22.00/hour
Offer amounts for both remote and in office roles are influenced by geographic location.