Regional Lead

We're hiring a Regional Lead to join our team in Cameroon. Reporting to the Country Launcher, the role holder will oversee all Wave agent network acquisition and user growth operations for the assigned region, supervising Field Officers' activities and liaising with the respective agent admin teams to achieve the set targets in the region.

In this role, you'll;

Agent Ops

Agent growth: Coordinate the Field Officers in identifying opportunity areas for new agent locations and acquiring required agents according to the set agent selection criteria and guidelines.

Agent Contracting: Ensure the Field Officers recruit agents in compliance with the legal and policy requirements as per the defined procedure. Ensure all agents in your region have executed valid contracts and are trained on the contents of the contract before they sign it.

Agent Activation & Training: Ensure all agents are trained and certified (for all products and procedures). This includes Know Your Customer (KYC) and AML/CTF as per the defined agent training procedure and requirements. It also includes delivering supplies and coordinating outlet branding.

Agent Ongoing Liquidity Management: Coordinate the cash / e-value availability monitoring at agents in liaison with Liquidity and Agent Quality Territory teams.

Risk Management and Routine Visitation: Manage the teams in Monitoring Agent vs. target performance through Reports on emerging issues and assessments of the region's performance.

Agent Churn: Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.

Compliance & Governance: Monitor and enforce complete legal, regulatory, and procedural compliance for all regional agents, ensuring prompt resolution of non-compliance issues.

Brand Management & Visibility: Oversee the execution and maintenance of brand assets across all agent locations to ensure consistent, high-quality representation of the Wave brand.

Growth/Distribution

Distribution Management: Manage a team of Field Officers who, in turn, manage field-based promoters, whose role is to recruit new users to our financial products.

Growth Strategy: Identify and find solutions to critical blockers for user growth and  develop strategies to boost the retention of newly acquired users.

Distribution Training and Monitoring: Hire, train, manage, and monitor distribution team members and utilise data to make decisions on distribution strategies.

Be the primary contact person for all agency networks and new users in your region: Execute operational excellence, manage costs, and ensure compliance with internal policies and regulatory guidelines.

Champion excellent customer service and implementation of quality service delivery standards.

Data Management & Insights: Collect, review, and analyze field operations data to formulate strategic recommendations and optimize regional performance.

Key details

Location: This is a field role. You will be based in one of these cities:

Yaoundé: to manage Yaoundé, Bafoussam, and surroundings.

Douala: to manage Douala, Bertoua, and surroundings.

Work authorization in Cameroon is required.

Contract type: Permanent Contract

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.

Airtime reimbursement.

Requirements

Fluent in English - this role will interact regularly with non-French speakers.

Master’s degree in a related field.

Speak both French and English fluently.

At least 5 years of relevant work experience, specifically managing an agent network and/or user acquisition in Cameroon, and a minimum of 2 years of experience managing field-based teams.

Must have worked and overseen agent network activities in the upcountry.

Prior launch experience is desirable

You might be a good fit if you

Communicate effectively and often, both in writing and in person, to the point of over-communication.

Are detail-oriented and seek to achieve excellence in everything you do.

Are a self-starter and proactive about achieving ambitious targets.

Enjoy owning projects - you're autonomous yet know when to escalate problems.

Have built and led strong teams in achieving key results.

Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.

Adjust quickly to changing priorities and conditions.

Think about culture and process from the users' perspective.

Are tech-savvy: comfortable navigating Excel and onboarding to new tools.