Regional 3PL Fulfillment Operations Manager - Dallas, TX

THE ROLE

Regional 3PL Fulfillment Operations Manager - Dallas, TX

We are seeking a Regional 3PL Fulfillment Operations Manager in Dallas, TX to join our growing team. This role will own end-to-end warehouse and fulfillment performance across our third-party logistics (3PL) network, ensuring operational excellence from inbound receiving through outbound delivery. In this role, you will drive improvements in speed, accuracy, and cost efficiency while building scalable processes and strong partnerships across carriers, vendors, and internal teams.

Responsibilities

Oversee daily warehouse and fulfillment operations with domestic 3PL partners, ensuring timely and accurate order processing across all channels

Monitor, analyze, and enforce SLAs and KPIs, including order accuracy, on-time shipping, and delivery performance

Optimize outbound fulfillment operations, including picking, packing, carrier selection, shipping speed, and cost efficiency

Coordinate inbound logistics by partnering with suppliers, carriers, and 3PLs to ensure smooth receiving, timely putaway, and inventory accuracy

Collaborate with internal inventory teams to manage stock levels, reduce stockouts, and ensure accurate inventory transfers across facilities

Identify and resolve operational issues such as delayed shipments, mispicks, and damaged goods; escalate to partners when needed

Drive continuous improvement initiatives to enhance fulfillment speed, reduce costs, and improve customer experience

Partner with IT and operations teams to optimize WMS, OMS, and ERP systems, including integrations and automation efforts

Manage relationships with carriers and vendors, including rate negotiation and performance management

Develop reporting and analytics to track fulfillment performance, operational efficiency, and cost trends; provide actionable insights

Collaborate cross-functionally with customer service, supply chain, planning, and engineering teams to proactively solve fulfillment challenges

Qualifications

Required:

7–10 years of experience managing 3PL providers in a high-volume ecommerce or retail environment

Strong expertise in warehouse and fulfillment operations, including inbound, outbound, and inventory control

Deep knowledge of SLAs, KPIs, and fulfillment performance metrics (e.g., shipping accuracy, on-time delivery)

Hands-on experience with WMS, OMS, and ERP systems

Strong analytical and reporting skills (Excel, SQL, or BI tools)

Proven problem-solving ability in resolving operational issues (e.g., delays, mispicks, inventory discrepancies)

Excellent communication and relationship management skills with cross-functional teams and external partners

Preferred:

Experience leading system integrations or automation initiatives

Background in direct-to-consumer, retail, or high-growth ecommerce environments

Experience negotiating carrier rates and managing vendor performance

Familiarity with scaling operations in fast-paced, high-growth environments

Pay Range: $121,000 - $143,000

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$121,000—$143,000 USD