Quality Assurance Case Manager - CA

Job Title: Quality Assurance Case Manager

Reports To: Case Manager Supervisors

Program: WIOA Title I – Adult & Dislocated Worker

Location: Orange County, CA - Brea – 3 days per week, Laguna Niguel – 2 days per week

Employment Type: Full‑Time, Non‑Exempt

Work Environment: 100% Onsite

About Career TEAM

Career TEAM is a nationally recognized, high‑tech workforce development company that combines innovative technology with expert workforce professionals. Our team, including career advisors (case managers), job developers, trainers, designers, and engineers, work collaboratively to deliver solutions that address today’s workforce challenges. We are driven by a shared mission to accelerate the human condition.

Position Overview

The Quality Assurance Case Manager plays a vital role in maintaining program integrity, supporting long-term employment outcomes, and promoting continuous improvement. This position is responsible for conducting file audits, monitoring documentation and data accuracy, supporting follow-up services, and working closely with leadership and frontline staff to ensure compliance with contractual, regulatory, and organizational standards.

Through ongoing monitoring, feedback, and collaboration, the Quality Assurance Case Manager helps cultivate a culture of accountability, quality, and continuous learning, ensuring participants receive effective, compliant, and impactful services. In addition to quality assurance responsibilities, this role also provides direct services to adults and dislocated workers. The Quality Assurance Case Manager is a participant-centered professional with expertise in WIOA programs and training services. Responsibilities include delivering case management services, developing individualized employment plans, providing labor market information, coordinating employer-driven training opportunities, and connecting participants to community resources.

The role also involves delivering supportive and follow-up services in alignment with Workforce Innovation and Opportunity Act (WIOA) requirements, ensuring accurate and timely data entry in CalJOBS, and supporting participants in achieving economic self-sufficiency. The Quality Assurance Case Manager must be able to build strong, effective working relationships with a diverse range of individuals, including those from populations that may be more challenging to serve.

Key Responsibilities

VIP Support & Job Retention

Provide intensive case management services to registered customers within the One‑Stop Workforce system.

Conduct intake, eligibility determination, and enrollment for WIOA Title I Adult and Dislocated Worker participants.

Perform comprehensive assessments to identify skills, strengths, barriers, and employment goals.

Develop, implement, and regularly update Individual Employment Plans (IEPs) and Objective Assessment (OAs)Summaries.

Maintain regular contact with participants through interpersonal, virtual, and telephone appointments and provide a substantial service.

Provide quality documented case management for your clients

Provide career planning to all participants (including those in training) in all areas related to gaining/retaining employment and career advancement.

Two documented client interactions per client per month.

Provide job development and assist participants in unsubsidized job placement earning a livable wage.

Conduct customer follow‑ups and gather meaningful participant feedback to inform service and process improvements

Will carry a case load of 15 active participants, and 20 clients in follow-up.

Compliance & Documentation

Conduct weekly documentation and compliance reviews to ensure completeness, accuracy, and alignment with contract requirements

Ensure case records, service documentation, and follow‑up entries are accurate, timely, and compliant within the electronic data system

Review financial‑related activities prior to monthly invoicing to confirm alignment with documented services

Monitoring & Quality Assurance

Provide internal monitoring and quality oversight for all program components

Conduct file audits and reviews, comparing participant records against system reports and compliance standards

Identify trends, patterns, and common data entry or documentation errors and provide corrective feedback

Provide clear documented findings to Case Managers on audit findings and corrections

Retrieve, review, and organize participant files and support documentation for monitoring and audit purposes

Present weekly quality assurance updates and audit findings to program leadership

Training, Technical Support & Collaboration

Keep QA tracker updated

Collaborate with Supervisors to create targeted training solutions addressing recurring compliance or data issues

Partner with program leadership to implement quality improvement strategies and corrective actions

Staff training for new hires on QA requirements

Data Management & Reporting

Proactive Caljob reporting: Days to soft exit, last case notes within 30 days, open activities, open referrals, job by desired occupation

Work closely with Case Managers to reinforce high‑quality narrative case notes that reflect participant progress and outcomes

Maintain accurate, organized, and up‑to‑date records across both electronic and physical files

Professional Approach

Maintain professional, positive, and responsive communication with funders and partners

Approach work with Career TEAM’s “ZAG” mindset, demonstrating adaptability, problem‑solving, and continuous improvement

Collaborate with leadership to identify risks, trends, and opportunities resulting from file reviews and audits

Additional Responsibilities

Perform other duties and special projects assigned to support program success

Minimum Qualifications

Education

Bachelor’s degree or higher, or an equivalent combination of education and relevant experience

Experience

Minimum 2 years of experience in social services and/or case management

At least 1 year of experience in career services, workforce services, or recruiting

Minimum 1 year of experience working with WIOA programs, policies, or procedures

Technical Skills

Proficient in Microsoft Office (Word, Excel, Outlook), email, and internet applications

Experience working in electronic case management or workforce data systems

Knowledge, Skills & Abilities

Strong understanding of WIOA program requirements and service delivery standards

Exceptional attention to detail with strong organizational, analytical, and critical‑thinking skills

Ability to manage high volumes of work while maintaining accuracy and meeting deadlines

Strong written and verbal communication skills

Ability to work independently and collaboratively within a team environment

Demonstrated professionalism and discretion when handling confidential and sensitive information

Strong multitasking ability with a proactive, solutions‑focused mindset

Other Requirements

Valid California Driver’s License

Compensation & Benefits:

Salary: $31/ hr

Salary is commensurate with education and experience.

Career TEAM offers a competitive benefits package, including:

401(k) with generous employer match

Medical, dental, and vision insurance

Paid holidays and paid time off (accrual‑based)

Work Week

Monday – Friday 9am-5pm, 1 hour lunch