QA Manager
Location: Hong Kong
The role
We’re looking for a QA Manager to own end-to-end quality across hardware, firmware, PlayOS, and game experiences for Nex Playground. This is a role for someone who enjoys hands-on testing and debugging while also shaping test strategy, release criteria, and the overall quality bar.
Your mission is to ensure every hardware revision works seamlessly with PlayOS and our games—delivering a stable, responsive, compatible, and delightful experience in real-world conditions. You’ll partner closely with the engineering team and game cells to identify risk, prevent regressions, and support confident release decisions.
Key responsibilities
Hardware compatibility & system validation
Own validation for hardware bring-up and ongoing compatibility across hardware revisions, PlayOS versions, and game builds.
Develop and maintain risk-based test plans across EVT, DVT, and PVT—or equivalent development stages—including:
boot, update, rollback, and recovery flows
input, tracking, peripherals, and connectivity
long-session stability, power cycles, and intermittent failures
storage integrity and save-data behavior
Maintain a clear compatibility matrix covering hardware revisions, PlayOS versions, firmware versions, and game builds.
Partner with engineering teams to isolate hardware–software issues and verify fixes.
Firmware quality & release gating
Own the test strategy for firmware and PlayOS updates, including upgrade and downgrade paths, interrupted updates, failure scenarios, sleep/wake behavior, backgrounding, resume, and recovery.
Define manual validation and integrate automated checks into OTA release workflows where appropriate, covering installation, staged rollout, rollback, interruption handling, and recovery.
Establish quality gates, entry and exit criteria, and evidence-based go/no-go recommendations for hardware and firmware releases.
Assess release risk, track critical issues, and ensure regressions are understood before rollout.
Performance, reliability & real-world readiness
Validate system compatibility across PlayOS and game releases, including input, tracking, performance, save data, and update-related regressions.
Define and validate measurable quality targets such as frame-rate stability, responsiveness, latency, memory usage, thermal behavior, and crash-free sessions.
Execute long-run, stress, and recovery testing to identify memory leaks, degradation over time, and intermittent failures.
Test representative user environments, including network variability, display configurations, device states, user flows, and edge conditions.
Automation & tooling
Build and maintain reliable automated regression coverage across device, firmware, OTA, system-integration, and game-compatibility workflows where appropriate.
Integrate high-value automated checks into release workflows and make failures easy to diagnose.
Develop lightweight tools and scripts that accelerate setup, validation, data collection, and troubleshooting.
Communication, vendor management & cross-functional leadership
Produce actionable bug reports with clear reproduction steps, environment and build details, logs, impact, and supporting evidence.
Drive defect triage and prioritization with engineering and product partners, particularly during release cycles.
Manage external vendors, including scope, capacity, priorities, deliverables, acceptance criteria, quality standards, and performance.
Communicate quality status and release risk clearly, helping teams make informed tradeoffs and decisions.
Champion consistent testing practices and raise the quality bar across teams through influence and collaboration.
Key Requirements
Strong hands-on QA experience in system-level testing, firmware or OS validation, or hardware–software integration.
Demonstrated ability to design risk-based test strategies and execute thorough exploratory testing.
Experience validating firmware or OTA update flows, including failure handling, rollback, and recovery.
Experience investigating performance, reliability, and intermittent issues using logs, traces, crash data, and other diagnostic evidence.
Ability to create maintainable automated tests, tools, or scripts in at least one programming or scripting language.
Experience coordinating external QA partners or vendors and holding deliverables to clear quality standards.
Clear written and verbal communication, sound judgment, and strong cross-functional collaboration.
Nice-to-have
Experience with consumer electronics, hardware bring-up, EVT/DVT/PVT, or manufacturing test concepts.
Experience with game or platform QA, graphics and performance profiling, input or motion-tracking systems, or observability tooling.
Familiarity with Android or Linux debugging, ADB, CI/CD systems, device logs, traces, and crash dumps.
Experience building test infrastructure, managing device labs, or validating staged software rollouts at scale.