Public Engagement Senior Coordinator

Job Description

The Public Engagement Senior Coordinator is responsible for staff leadership, professional development, project performance, and client service. The Senior Coordinator helps set performance expectations, supports project execution, and provides leadership to a high-performing, growing group of employees that provide purposeful, high-quality solutions to accomplish public engagement goals for projects within several of Olsson's markets.

Primary Responsibilities:

Provides daily management and leadership for public engagement staff.

Manages staff and group dynamics, provides direction to the group on the prioritization of projects, and establishes goals that align with the team’s overarching objectives.

Monitors and manages the group’s project performance and employee utilization and workload, identifying potential areas of improvement and implementing plans to maximize efficiency.

Oversees project management, quality control, and project execution within the group to ensure successful completion of projects.

Encourages professional development for employees by helping them identify individual goals, outlining performance expectations, recognizing accomplishments, and providing productive and consistent feedback.

Communicates with group members regularly to keep the group informed and aware of initiatives, goals, and objectives within the group and team to ensure accountability.

Ensures high client service orientation through consistent and effective communication with clients.

Outlines training and mentoring expectations for staff members to enhance technical skills and knowledge among the group.

Collaborates with other group leaders within the team to ensure goals and objectives are aligned.

Oversees marketing efforts for repeat clients and coordination with business development on new client pursuits, including client strategy, proposal process, interviewing, and selection efforts within the group.

Adheres to regulations and enforces safety standards.

Qualifications

You are passionate about:

Working collaboratively with others

Having ownership in the work you do

Using your talents to positively affect communities

You bring to the team:

Bachelor’s degree in public relations, public administration, communication, education, business, or related field preferred.

A minimum of eight years of related experience in projects involving public or community engagement.

Must have at least four years of experience supervising technical personnel.

Strong communication, leadership and management skills

Has an ability to attract, develop, and retain talented staff who deliver results

Proven ability to build trust, and encourage community residents to participate in change-making activities in their community

Knowledge of current communication and outreach tools, strategies, and best practices

Strong critical thinking skills with the ability to identify and solve problems in a fast-paced environment.

Willing and able to travel as needed.

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