Program Manager, Product Operations

Modern Health is looking for a Program Manager to help our Product & Tech organization plan, execute, and ship. You’ll program-manage initiatives that span Product, Engineering, Design, Data, and their cross-functional counterparts — bringing structure, clarity, and follow-through to work that is often ambiguous and fast-moving.

You will also help enable an effective, efficient, high-impact Product & Tech organization by improving alignment, communications, and processes between Product & Tech teams and the rest of the business.

This is a role for a builder in the earlier chapters of their program management career: you’ll own meaningful workstreams and initiatives with real accountability from day one, while being supported and coached by experienced program leadership. Strong performers will grow toward leading Modern Health’s largest, most strategic programs end-to-end.

This position is eligible for remote work within the USA, however it is not eligible to be performed in Hawaii.

What You’ll Do

Program-manage product and technical initiatives — drive cross-team execution from scoping through launch and post-launch follow-through, across Product, Engineering, Design, and Data

Keep programs on track — build and maintain project plans, map dependencies across teams, track risks and issues, and keep initiatives on a predictable timeline

Translate needs into crisp requirements — turn vague business, clinical, or partner requests into clear, actionable requirements and decisions that product and engineering teams can build against

Support Product & Tech operating rhythms — help run quarterly planning, goal setting, roadmap reviews, and launch readiness and communications

Strengthen feedback loops — improve alignment, communication, and processes between Product & Tech teams and their cross-functional counterparts

Enable data-informed decisions — help track the performance and impact of major initiatives and prepare clear, concise updates for leadership

Manage core tooling — administer and improve the operational tooling and systems (project trackers, documentation, dashboards) that give the org visibility and leverage

Finish the job — ensure initiatives don’t just launch, but reach long-term optimization and post-launch learnings

Who You Are / Requirements

An emerging business athlete — organized, adaptable, and energized by turning partially defined problems into clear plans, priorities, and follow-through

3+ years of experience in program management, project management, or operations in a complex, cross-functional environment

Strong program management fundamentals — planning, sequencing, milestone and dependency tracking, and risk management, with exceptional attention to detail

A documentation and systems thinker — you naturally reach for playbooks, templates, and repeatable processes instead of doing the same manual task 100 times

A clear communicator — you give stakeholders proactive visibility into your work, run effective meetings, and capture decisions and action items so nothing falls through the cracks

Comfortable with ambiguity and biased toward action — you ask sharp questions, propose solutions rather than waiting for instructions, and know when to escalate

Comfortable with the technical side of the house — you don’t need to code, but product development lifecycles, integrations, APIs, and data aren’t a black box to you

Collaborative, with high empathy and high accountability — you support your teammates, give and receive direct feedback, and hold yourself to a high bar

Growth-minded — you actively seek feedback and are excited to grow toward leading larger, more complex programs end-to-end

Deeply motivated by Modern Health’s mission and passionate about enabling better mental health outcomes at scale

Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

Bonus Points

Experience in digital health or working with health-related products, services, or partnerships

Experience in a high-growth startup or similarly dynamic environment where building while flying is the norm

Familiarity with modern product & engineering tools — e.g., Jira or Linear, Confluence or Notion, analytics and dashboarding tools