Program Manager - Operations

Role Overview

We are looking for an experienced Program Manager (L5) to lead large-scale, cross-functional engineering programs that are critical to business outcomes. This role requires strong technical acumen, exceptional execution skills, and the ability to influence senior stakeholders across Engineering, Product, Architecture, QA, Security, and Operations.

As an L5 Program Manager, you will own end-to-end delivery of complex initiatives, drive operational rigor, manage dependencies, mitigate risks, and ensure predictable, high-quality execution across multiple teams.

Key Responsibilities

Program & Delivery Management

Own end-to-end program execution for complex engineering initiatives spanning multiple teams and systems

Define program scope, goals, milestones, timelines, and success metrics

Drive execution discipline using Agile / Hybrid delivery models

Track and report progress, risks, dependencies, and trade-offs to leadership

Ensure on-time delivery with high quality and minimal operational risk

Technical & Engineering Collaboration

Partner closely with Engineering Managers, Tech Leads, Architects, and Product Managers

Translate high-level business goals into clear technical execution plans

Understand system architecture, APIs, dependencies, and non-functional requirements (scalability, reliability, security)

Drive technical discussions related to sequencing, dependencies, and feasibility (without owning design)

Cross-Functional Leadership

Act as the single point of accountability for program outcomes

Align stakeholders across Product, Engineering, QA, SRE, Security, Compliance, and Support

Resolve conflicts, unblock teams, and escalate effectively when required

Influence without authority at senior levels

Risk, Dependency & Change Management

Identify and proactively manage program risks, technical debt, and delivery bottlenecks

Manage complex inter-team and cross-org dependencies

Drive mitigation plans and contingency strategies

Manage scope changes and ensure alignment with business priorities

Operational Excellence & Process Improvement

Establish and improve program management best practices

Drive consistency in planning, execution, and reporting across engineering teams

Create and maintain dashboards, documentation, and communication artifacts

Contribute to improving delivery predictability, velocity, and quality at scale

Communication & Stakeholder Management

Provide clear, concise, and data-driven updates to senior leadership

Facilitate executive reviews, program checkpoints, and retrospectives

Ensure transparency across timelines, risks, and outcomes

Required Qualifications

Experience

8–12+ years of experience in Program / Technical Program Management

5+ years managing complex engineering programs at scale

Experience working in product-led or SaaS engineering organizations

Proven track record of delivering multi-team, multi-quarter initiatives

Technical Skills

Strong understanding of software development lifecycle (SDLC)

Hands-on experience with Agile / Scrum / Kanban methodologies

Ability to understand system architecture, APIs, cloud services, and engineering trade-offs

Experience working with distributed / global engineering teams

Program Management Skills

Expert in planning, dependency management, risk mitigation, and execution

Strong analytical and problem-solving skills

Excellent documentation and communication skills

Comfortable managing ambiguity and changing priorities

Preferred Qualifications

Engineering background or prior experience as a developer / QA / architect

Experience with cloud platforms, platform engineering, or infrastructure programs

Exposure to DevOps, SRE, security, or compliance-driven programs

Experience driving programs across multiple business units or products