Program Manager
Position summary
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts.
At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit & loss, and organic growth. Details are in the What You'll Do section below.
Nava's Program Managers have 5+ years of experience overseeing delivery outcomes and client relationships for a set of small- to medium-sized projects to create positive delivery environments.
What you'll do
Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level
Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently
Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your portfolio accordingly with surge contract line item numbers (CLINs), option years, and negotiations with prime contractors.
Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery
Support the creation of delivery environments built on mutual trust between government partners and our team
Scale efforts through a team of project managers and other functional delivery leads
Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications
Set and uphold standards for delivery excellence and client service
Apply Nava's policies and guidance at the program level (E.g. utilization guidance)
Participate in developing on and delivering company objectives and key results
Required skills
Experience with Custom Software or Cloud infrastructure programs/projects
Experience working with or for government agencies
Experience with growing agile development teams and the challenges of managing a project at scale
Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
You are an empathetic communicator and relationship builder – you take a service-oriented approach to supporting the program team and our clients
Adaptable problem solving and ability to deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies
You are highly organized and care deeply about building and growing a sustainable, culture-conscious business
A strategic approach to delivery planning and contract management over the medium-term and long-term
An iterative approach to execution that emphasizes rapid team progress.
Ability to maintain broader situational awareness beyond the immediate team
Excellent written and verbal communication skills
Occasional travel
Desired skills
Program Management experience within a government space
Experience launching new production systems with high public visibility
Experience with long term, complex, and ambiguous IT modernization efforts.
Experience with using common project management tools like Jira and Confluence
Project management in a government context
Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
Experience managing projects that provide production operations and support alongside ongoing product/feature development
Compensation
$157,500—$177,300 USD