Program Manager, Gong Engage (6255)

itD is seeking a Program Manager, Gong Engage to lead the engagement strategy and governance model supporting Gong Engage across a global sales organization. This role will architect the cross-functional operating structure that enables long-term platform adoption, aligns stakeholders, and drives measurable improvements in seller productivity and revenue impact. The ideal candidate will bring deep experience in enterprise program management, sales enablement, and cross-functional stakeholder engagement, with a proven track record of building scalable governance models and driving organizational alignment.

Location: Kraków, Lesser Poland, Poland - On-site

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities:

Design and implement the governance framework that aligns enablement, operations, regional leadership, and field teams throughout the Gong Engage lifecycle.

Develop and sustain the engagement model for Sales Plays and content, partnering with regional stakeholders to ensure content remains current, relevant, and localized.

Define the stakeholder engagement and change management framework supporting the migration from legacy sales engagement processes to Gong Engage.

Establish the cross-functional engagement model that enables coordinated rollout planning, adoption, and ongoing platform success across global regions.

Partner with internal product management to document, prioritize, and communicate platform enhancement requests and roadmap feedback.

Define, monitor, and report on engagement, adoption, and success metrics, providing actionable insights to leadership.

Collaborate with cross-functional teams to drive alignment, operational consistency, and continuous improvement across the global program.

Internal Responsibilities:

Attend regular internal practice community meetings.

Collaborate with your itD practice team on industry thought leadership.

Complete client case studies and learning material (blogs, media material).

Build out material to contribute to the Digital Transformation practice.

Attend internal itD networking events (in person and virtual).

Work with leadership on career fast-track opportunities.

Required Qualifications and Skills:

Proven experience managing large-scale, cross-functional enterprise programs.

Deep, hands-on knowledge of Gong Engage and the broader Gong platform, including Conversation Intelligence and Forecast.

Demonstrated ability to influence and align stakeholders across multiple business functions without direct authority.

Experience designing governance structures, operational cadences, and scalable engagement models.

Strong change management and organizational coordination experience supporting enterprise technology initiatives.

Experience partnering across global regions to support localization and adoption of enterprise programs.

Strong analytical and reporting skills with experience defining and tracking program adoption metrics.

Preferred Qualifications and Skills:

Experience with Salesforce (SFDC) integrations and the broader revenue technology ecosystem.

Background in sales enablement, seller productivity, or go-to-market strategy.

Familiarity with run-the-business (RTB) frameworks and Sales Play methodologies.

Experience supporting or administering sales engagement platforms.

Education:

Bachelor's degree in a relevant field or equivalent work experience required.