Program Manager (German Speaking)
N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
Our client provides comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers, and automotive manufacturers. The client helps the global insurance market handle millions of claims each year in the most cost-effective and efficient ways possible. The Group is embarking on an exciting and challenging transformation program and our software solutions are a driving force behind this strategy using cloud computing and leading-edge design patterns.
We are looking for an experienced Program Manager to join the project for an 6-month engagement.
Key Responsibilities:
Programme governance
Build and maintain an integrated end-to-end plan across all workstreams
Define and track milestones, deliverables, owners and dependencies
Track plan vs. actual; run a weekly RAG status and decision cadence
Own the overall status as the single source of truth
Rollout and scale-up
Ensure readiness for OEM/insurer rollouts (incl. regional readiness, E2E process/SOP)
Define and monitor go/no-go criteria
Synchronise repair-shop onboarding, training (incl. train-the-trainer), product releases and insurer integrations
Steer rollout, hypercare and handover to business-as-usual
Dependency and critical-path management
Separate must-haves for the next rollout from items that can follow later
Identify technical deliverables that block volume
Make dependencies between OEM, insurer, gateway, operations and network visible
Surface resource and prioritisation conflicts that put dates at risk
Product and process stabilisation
Create transparency on incidents, defects and workarounds (age, resolution time, root causes, owners)
Drive root-cause resolution of recurring issues
Prevent permanent manual workarounds from replacing technical fixes
Track reduction of lead time and touchpoints
KPI and performance management
Build or consolidate a KPI framework: volume actual vs. forecast, open cases, process deviations, manual touchpoints
Measure lead times across process checkpoints: coverage confirmation, repair-estimate approval, estimate resubmission, invoice approval, payment confirmation
Manage incidents/defects by count, age and resolution time
Track repair-shop activation and usage and technical/operational readiness
Resource and prioritisation management
Spot bottlenecks early and make their impact transparent
Steer prioritisation within the programme
Make prioritisation needs versus other initiatives visible, based on facts
Escalate decisions in time
Stakeholder and management engagement
Central coordinator between business, operations, product, gateway/IT, network development, OEMs, insurers and management
Management reporting: status, changes since last report (with history), risks, dependencies, decisions, escalations
Requirements:
Must-have
Very strong end-to-end programme management
Experience in complex, cross-functional transformation/IT programmes
Technical understanding to challenge dependencies and deliverables
Rigorous task, risk, dependency and decision management
Track record in rollout and scale-up programmes
Stakeholder management up to executive level
Strong analytical skills, KPI-driven
Able to translate between business, operations and IT
Strong delivery focus and consistent follow-up
Upper intermediate English and German speaking language
Nice-to-have
Automotive/OEM
Insurance and claims processes
Repair-shop or network processes
Digital process platforms, system integrations/interfaces
Incident/defect/backlog management
Change, training and rollout experience