Program Manager, Customer Education

ROLE OVERVIEW

Harvey's Customer Education team delivers education at scale to professionals at law firms and in-house legal teams around the world. As Customer Education Program Manager, you will run a global series of product and legal AI education webinars, develop out-of-the-box Harvey workshops, and support colleagues across Harvey, such as the law schools team, with curriculum and consistent, high-quality content for their programs. You’ll turn objectives to polished sessions, and will monitor adoption data that shows what worked and how our programs can be improved. We need a versatile builder who moves easily among instructional design, visual design, and program management and who brings structure and calm to a fast-moving product.

WHAT YOU'LL DO

PROGRAM DESIGN AND CURRICULUM

- Design role-based programs that move law firm and in-house professionals from onboarding to daily use of Harvey

- Apply adult learning principles and instructional design models to set objectives and build and sequence content

- Translate product releases and expert workflows into practical lessons for legal professionals

- Adapt content for regional audiences, practice areas, and varying levels of experience with Harvey

- Partner with Product and Customer Success to keep curriculum current as the platform evolves

GLOBAL WEBINAR PROGRAM

- Own a global program of product and legal AI education webinars, from calendar and topic selection through registration, delivery, and follow-up, with sessions that serve AMER, EMEA, and APAC

- Recruit and prepare presenters and subject-matter experts, write run-of-show documents, and produce polished slides

- Facilitate and moderate sessions for audiences of all sizes

- Tailor sessions for law firm, in-house, and practice-area audiences, and coordinate regional presenters

- Track attendance, engagement, and post-session product usage, and use the results to refine topics and formats

- Test new formats, such as office hours, workshop series, and on-demand recordings, to extend reach across regions and audiences

WORKSHOPS AND PROGRAM SUPPORT

- Develop out-of-the-box Harvey workshops, complete with slides, exercises, and facilitator guides, that colleagues and customers can run on their own

- Partner with colleagues who run their own programs, such as the law schools team, and support them with curriculum, materials, and instructional design

- Set shared standards that keep education content consistent in quality, voice, and brand across Harvey's programs

- Update workshops and shared materials as Harvey releases new products and features

- Track how colleagues and customers use workshops and shared materials, and refine them based on feedback

PROGRAM MATERIALS

- Create one-pagers, quick-reference guides, and PDFs that customers use without a trainer in the room

- Apply Harvey brand standards and strong visual design to every asset

- Maintain an organized, current library of customer-facing learning resources

- Partner with Customer Success to embed resources in onboarding and renewal programs across customer segments

LEARNING PLATFORM OPERATIONS

- Publish and maintain content in Harvey Academy LMS

- Configure courses, enrollments, and learning paths by audience and region

- Report on completion, engagement, and adoption metrics

WHAT YOU HAVE

- Four or more years of experience managing customer education, enablement, or training programs, preferably at a B2B technology company

- Experience supporting cross-functional colleagues with curriculum and content for their programs

- A portfolio that shows your program and visual design work

- Experience running live training programs, such as a global webinar series

- Command of instructional design methods and adult learning theory

- Strong visual design skills in Figma, Claude, Google Slides, or similar tools

- Hands-on experience with at least one LMS or customer academy platform

- Clear, precise writing for professional audiences

- Working knowledge of generative AI and how legal professionals use it

- Confident facilitation for large virtual audiences

- Strong organization and sound judgment in prioritizing competing requests

NICE TO HAVE

- Experience teaching legal, tax, financial services, or other professional services audiences

- Experience with webinar platforms such as Zoom Webinars

- Familiarity with learning analytics that connect education to product adoption

- Experience using AI tools to speed content development

COMPENSATION

$120,900 - $166,200 USD

DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.

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