Program Lead

Location: Jacksonville, FL

Reports To: Director Global Accounts Executive

Salary Range: $104,000-$145,000

Position Summary:

We are a rapidly expanding manufacturing company focused on delivering complex, high-volume solutions for leading enterprise customers. Our success is built on operational excellence, strategic partnerships, and an unwavering commitment to innovation and customer satisfaction. We are seeking a professional, proactive, and strategic Program Lead to support the partnership with one of our most critical enterprise customers.

The Program Lead is responsible for supporting Program managers managing the full program lifecycle, ensuring alignment between customer demand and internal production capabilities. This role is accountable for aligning internal operations with client requirements, ensuring timely delivery, quality performance, and seamless execution across all phases of the program. The ideal candidate is a proactive, strategic thinker with strong project management experience and the ability to coordinate across diverse internal teams and external stakeholders.

Key Responsibilities:

Translate customer demand shifts into actionable plans by working directly with production teams to coordinate build output and ensure readiness for deployment.

Lead the process for correcting purchase orders, reconciling discrepancies, and coordinating timely pricing updates between internal teams and the customer

Respond to quality and field service issues, coordinating internally to drive resolutions and minimize customer impact.

Actively contribute to customer related projects and continuous improvement initiatives that increase efficiency and enhance customer satisfaction.

Analyze volume trends and program data to inform decision-making, highlight risks, and support continuous improvement in delivery performance.

Monitor inventory levels closely, perform flow analysis, and take corrective actions to prevent shortages or excess while maintaining alignment with customer demand.

Foster a culture of team accountability and collaborative problem-solving across departments by setting clear expectations, following up on deliverables, and driving shared program goals forward.

Qualifications:

Bachelor's degree in business, Engineering or related field (MBA or PMP certification a plus).

3+ years of program or project management experience in a manufacturing or enterprise client-facing role with annualized volume exceeding $10 million.

Proven track record managing complex projects with multiple stakeholders across technical and business functions.

Strong understanding of supply chain processes, inventory management, and demand planning.

Experience with ERP and customer portal tools.

Excellent organizational, analytical, and communication skills.

Demonstrated ability to work under pressure, prioritize tasks, and drive results across functional boundaries.

Comfortable managing ambiguity and adapting to a dynamic, high-growth environment.

Exceptional interpersonal skills with a collaborative, team-first mentality.