Product Support Specialist - 6 month contract

Position Overview:

Viral Nation is a fast-growing SaaS company that provides innovative solutions to help our customers achieve their business goals. We are rapidly building and launching products across a variety of market segments, for both enterprise customers and consumers.  We are dedicated to providing exceptional customer experiences and building long-term relationships with our clients. As we continue to scale our business, the Product Support Specialist will ensure customer issues are being resolved in a timely manner and operational workflows are being followed.

Job Summary:

As a Product Support Specialist you will play a critical role in maintaining data accuracy and providing support to our Partners through data management. This role requires meticulous data entry skills through attention to detail, client service proficiency, and an unwavering commitment to ensuring data integrity.

Responsibilities:

Accurately input and update data in accordance with established policies & procedures.

Verify data accuracy and consistency by cross-referencing it with source documents.

Assist in resolving data discrepancies and issues, ensuring timely resolution.

Work closely with your team to enhance data management processes and efficiency.

Maintain and organize databases for easy access and retrieval of critical information.

Stay up-to-date on product features and changes, and develop a deep understanding of our product and its capabilities.

Collaborate with cross-functional teams, including product and engineering, to resolve more complex customer issues.

Skills and Qualifications:

2+ years of experience in customer support or related fields, ideally in a SaaS or a technology company

A college degree or higher is required

Experience with hourly work and data entry required.

Exceptional communication skills, both written and verbal

Strong problem-solving and critical-thinking abilities

Customer-focused and empathetic approach to support

Ability to work alone or collaboratively in a team-based environment

Strong attention to detail and accuracy in record-keeping

Ability to manage multiple tasks simultaneously

Experience with operational data and data reporting workflows

Ability to learn new technologies quickly and independently