Product Quality Manager, Home Lending & Auto
The Team:
Upstart’s Secured Lending Quality team is responsible for building and operating the first line of defense quality control program across Upstart’s secured lending products, including Home Lending and Auto Lending. The team ensures loans meet high standards for accuracy, compliance, and salability through a multi-layered quality framework spanning origination, servicing, collections, and non-performing loan monitoring. The team operates independently from production management, providing credible challenges to the business while using AI-powered technology to deliver scalable, examination-ready quality assurance.
As the Secured Lending Quality Manager, you will lead quality control execution across the secured product portfolio, including pre-close and post-close reviews, compliance monitoring and testing, servicing and collections quality reviews, non-performing loan reviews, and investor defect analysis. You will serve as a key leader in strengthening Upstart’s quality infrastructure, partner closely with Operations, Compliance, Legal, and Risk, and help scale a modern, data-driven quality program in a fast-moving lending environment. This is an opportunity for an experienced quality leader who is energized by building programs from the ground up and improving how quality is measured, monitored, and operationalized across the secured lending lifecycle.
How you’ll make an impact
Lead execution of Upstart’s secured lending quality control program across origination, servicing, and collections, including pre-close and post-close reviews, compliance testing, denied/withdrawn application reviews, investor defect analysis, and non-performing loan reviews
Oversee QC sampling methodology and ensure risk-based, statistically sound sample selection aligned with regulatory expectations
Serve as product owner for the QC Engine, including rule approval, output validation, threshold calibration, and performance reporting
Drive root cause analysis and remediation for defect trends, investor kickouts, repurchase demands, early payment defaults, and other quality issues
Develop quality reporting, dashboards, and trend analyses for senior leadership, including defect trends, escape rates, cure rates, sampling coverage, and corrective action status
Prepare the Quality function for audits and regulatory exams through strong documentation, evidence management, and examination-ready processes
Partner with Operations, Compliance, Legal, Risk, and servicing teams to align on quality standards, escalation paths, and remediation timelines
Oversee third-party, subservicer, servicing, and collections quality reviews, including compliance with applicable consumer lending requirements
Support model risk monitoring through quality reviews tied to credit decisioning, adverse action accuracy, and early default trends
Minimum Qualifications
7+ years of experience in quality control, compliance testing, or risk management in consumer lending, including secured lending products such as mortgage, home equity, or auto
2+ years of experience leading a QC team or managing quality analysts or auditors
Experience conducting pre-close and post-close file reviews, defect identification, root cause analysis, and corrective action management
Experience with regulatory exams and responses involving agencies such as the OCC, FDIC, CFPB, or state regulators
Experience designing or implementing QC sampling methodologies, including random and risk-based sampling
Experience with non-performing loan reviews, early default analysis, repurchase reviews, or servicing quality oversight
Working knowledge of key consumer lending regulations applicable to secured products
Bachelor’s degree or equivalent practical experience
Preferred Qualifications
Experience with AI-powered or automated QC tools
Experience with investor delivery requirements, repurchase demands, or loan buybacks
Experience with third-party and subservicer oversight frameworks
Experience building dashboards, executive reporting, or board-ready quality materials
Ability to translate complex regulatory requirements into practical QC procedures and testing frameworks
Strong cross-functional communication skills in a fast-paced lending environment
Position location This role is available in the following locations: Remote
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
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At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Base Salary Range
$145,100—$201,100 USD