Product Operations Analyst (Customer Activations)

THE WORK:

Join Ripple Labs Inc. in London, UK as a Product Operations Analyst — Customer Activations This role is uniquely positioned to transform customer experiences by seamlessly integrating them into our innovative products. You'll be at the forefront of a global financial revolution, working cross-functionally to ensure flawless activations and world-class customer support.

WHAT YOU’LL DO:

Working cross-functionally with your counterparts in a global business

Own and coordinate end-to-end activations across multiple Ripple products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams to get the job done.

Detect and bring up blockers to ensure smooth progress and resolution.

Guide institutional customers through setup steps with clear, professional communications.

Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy.

Report weekly activation status to collaborators with verified information.

Manage dormant account processes and ensure human review before deactivation.

Scale activation functions to new products and drive systemic fixes for continuous improvement.

WHAT YOU'LL BRING:

4-5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets.

A 'self-starter' mentality with outstanding coordination skills for multi-team, multi-step processes.

Strong investigative and problem-solving abilities to trace money and data across systems.

High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment.

Excellent written communication skills with institutional clients and internal collaborators.

Proficiency with CRM (Salesforce) and ticketing (Jira) tools.