Product Manager, Plaid Account [Consumer]

Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also building out Plaid’s first B2C product, which is an exciting, 0-1 space for us. Both areas are top business priorities.

Responsibilities

As the Plaid Account PM, you will own everything related to the consumer identity on Plaid. This includes:

- User authentication (UX and risk models)

- Launching a surface for users to manage their connections and permissioning with various applications and agents. You will own this surface area across web and mobile

- Leading company-wide workstreams around establishing a first party relationship with consumers

- Roadmap around creating deeper and richer network of consumer profiles on Plaid

You will own the roadmap for the above and partner with cross-functional team to hit your goals:

- Drive prioritization and execution (build, measure, iterate)

- Identify opportunities through consumer feedback and staying close to our data / dashboards

- Partner with cross-functional team (design, research, data science, ML, legal, and compliance) to do all of the above

Qualifications

- 5+ years of building product at consumer-facing companies

- You have evolved your company’s user authentication stack from simple → complex, and can speak knowledgeably about how you made key product decisions accounting for the various tradeoffs involved

- The changes you personally launched have driven meaningful outcomes at B2C companies

- You have significant experience with growth-adjacent work, involving UX and ML changes

- You have successfully led workstreams that involved aligning large groups of stakeholders

Other things that matter

- You thrive in a culture of high ownership, velocity, and throughput, and speak your mind regardless of level

- You have a track record of scrappily developing clear perspectives in areas of ambiguity

- You have a strong opinion on both UX and data