Product Manager II (Recurring Jobs + Service Plans)

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

Paid holidays and flexible, take-it-as-you-need-it paid time off

Equity in a rapidly growing startup backed by top-tier VCs

Monthly tech reimbursements

A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Product Manager II, you drive key product objectives for HCP’s Recurring Jobs and Service Plans product area, helping Pros build lasting customer relationships and generate more predictable revenue for their businesses. You identify and prioritize opportunities that make it easier for Pros to create, sell, manage, bill for, and deliver recurring services.

As a Product Manager II, you partner closely with Engineering, Design, Data, Product Marketing, and Product Operations to lead product work from customer discovery and strategy through launch, measurement, and iteration. You translate customer and business insights into a focused roadmap, define meaningful measures of success, and balance customer experience, commercial outcomes, and technical considerations. You bring strong product judgment and experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products to solve complex customer problems and independently drive cross-functional work forward.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Identify market opportunities and define product vision and strategy for Recurring Jobs and Service Plans

Conduct customer interviews, surveys, competitive research, and product discovery to deeply understand Pro needs and market opportunities

Analyze customer behavior, product performance, and business data to prioritize opportunities and measure impact

Develop and maintain a focused product roadmap aligned with customer needs, business goals, and product strategy

Partner with Engineering, Design, Data, Product Marketing, and Product Operations to develop, validate, and refine compelling solutions

Collaborate with Design and Engineering to define product requirements, user flows, technical considerations, and tradeoffs

Drive product execution from planning through launch, measurement, learning, and ongoing iteration

Communicate product direction, priorities, decisions, insights, and tradeoffs clearly to cross-functional stakeholders

Qualifications:

5+ years of experience in product management or a closely related product discipline

Bachelor's degree in a related field or equivalent work experience

Experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products

Experience with product analytics, experimentation, and customer engagement tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)

Strong knowledge of Product Management methodologies, user experience (UX) principles, product discovery, experimentation, and agile development practices

Demonstrated ability to independently drive complex cross-functional product work from discovery and requirements definition through launch and iteration

Understanding of recurring billing and subscription lifecycle considerations such as billing experiences, plan management, customer retention, and ongoing service relationships

Ability to consistently work Eastern Time hours to support collaboration with the squad and cross-functional partners

Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

What will help you succeed:

Curiosity, adaptability, and the ability to quickly learn new customer, product, and technical domains

Deep customer empathy and strong instincts for creating intuitive user experiences

Ability to move between product strategy and hands-on execution while effectively navigating competing priorities and ambiguity

Strong analytical and problem-solving skills with a track record of using customer research, product data, and business insights to inform decisions

Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $133,200- $162,800 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.