Process Improvement & Training Intern

Process Improvement and Training Intern

Job Summary:

Drive change management activities such as documentation updates and development of training sessions/videos that are a result of audit recommendations, process improvement activities, and new process introduction.

What You'll Do:

Assist in developing and updating quality management documentation

Assist with project communications by preparing presentations and stakeholder updates

Assist in creating training materials for quality processes and project management

Contribute to continuous improvement efforts through fresh perspectives and innovative ideas

Gain exposure to various business units and understand their quality and project management needs

Support compliance activities by maintaining compliance tracking systems and implementation of remediation activities / change management

Participate in project reviews and post-mortems, documenting key insights and recommendations

What We Need:

Currently enrolled in a college or university program

Proficiency in Microsoft Office Suite

Basic understanding of project management concepts and methodologies

Knowledge of process mapping tools (Visio, Lucidchart, or similar)

Detail oriented mindset

Ability to manage multiple tasks simultaneously and prioritize effectively

Desired Qualifications:

Critical thinking skills to evaluate processes and identify improvement opportunities

Research skills for gathering and synthesizing information

Excellent written communication skills for creating clear, professional documentation

Self-motivated with ability to work independently while knowing when to seek guidance

What You'll Need to Succeed:

Curiosity and willingness to learn from experienced quality and project managers

Strong organizational skills, especially when supporting multiple projects

Ability to document processes clearly and accurately

Willingness to collaborate with cross‑functional teams

Initiative to bring fresh perspectives and propose improvement ideas

Professionalism in preparing summaries, briefings, and presentations

Base Salary Band: $20.00 - $23.00

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.