Principal Supply Chain Specialist
*This position is a Full-Time In-Office Role*
**Local Candidates Only. Position is not eligible for Visa Sponsorship.**
Position Summary
The Principal Supply Chain Specialist serves as the subject matter expert for end-to-end supply chain operations supporting Agilysys’ global hardware and hospitality technology business. This position is responsible for procurement, supplier management, demand forecasting, Sales, Inventory and Operations Planning (SIOP), logistics coordination, inventory optimization, and item master governance.
This role partners closely with Product Management, Finance, Sales Operations, manufacturing partners, distribution partners, and Customer Operations. The Principal Supply Chain Specialist serves as a strategic advisor and operational leader, driving continuous improvement and helping scale supply chain processes to support company growth.
Why This Role Matters
This role helps ensure products are available to meet customer demand while maintaining appropriate inventory levels, controlling costs, and minimizing operational risk. By connecting procurement, forecasting, inventory, logistics, and product-orderability processes, the Principal Supply Chain Specialist supports reliable customer delivery and informed supply-planning decisions.
The position also strengthens the company’s ability to scale by improving supply chain visibility, developing supplier relationships, standardizing processes, and identifying opportunities for automation and continuous improvement.
Key Responsibilities
Supply Chain Strategy and Execution
Oversee and optimize end-to-end supply chain operations, from procurement through customer delivery.
Identify and mitigate risks involving inventory shortages, supplier constraints, freight disruptions, and demand variability.
Develop and implement initiatives that improve operational efficiency, inventory turns, customer service levels, and cost performance.
Partner with leadership to establish key performance indicators and monitor overall supply chain health.
Procurement and Supplier Management
Identify, evaluate, negotiate with, and manage suppliers and manufacturing partners.
Lead supplier performance reviews focused on quality, cost, delivery, and service metrics.
Negotiate pricing, lead times, warranty provisions, and commercial terms.
Monitor supplier capacity, product lifecycle changes, and potential supply constraints.
Support strategic sourcing initiatives and the development of alternative suppliers.
Demand Planning and SIOP
Own forecasting processes and facilitate Sales, Inventory and Operations Planning activities.
Analyze historical demand, customer trends, sales pipelines, and business requirements to improve forecast accuracy.
Develop inventory strategies that balance customer demand, working-capital objectives, and service levels.
Partner with Sales, Product, Finance, and Operations teams on supply-planning decisions.
Inventory and Logistics Management
Monitor and optimize inventory levels, reorder points, safety stock, and inventory investment.
Oversee transportation, freight, distribution, and logistics activities to support timely product delivery.
Manage inventory-replenishment plans across multiple regions and distribution channels.
Drive inventory accuracy and support cycle-count and reconciliation processes.
Item Master and Product Orderability Management
Own item-setup governance and product-orderability processes.
Ensure new products, kits, and hardware configurations are established accurately and on time.
Maintain current pricing, lead times, supplier information, and product attributes within ERP systems.
Partner with Product Management and Operations to support product launches, lifecycle management, and end-of-life planning.
Analytics and Continuous Improvement
Develop dashboards, reports, and performance metrics for inventory, forecasting, supplier performance, and logistics operations.
Perform root-cause analysis and identify opportunities for process improvement.
Lead initiatives focused on automation, standardization, and operational excellence.
Support audit readiness and compliance with corporate policies and controls.
Qualifications
Required
Bachelor’s degree in Supply Chain Management, Operations, Business, Finance, or a related discipline.
Eight or more years of progressive experience in supply chain, procurement, inventory management, logistics, or demand planning.
Experience managing supplier relationships and negotiating commercial agreements.
Strong experience with demand planning, forecasting, and SIOP processes.
Experience using ERP systems and supply chain planning tools.
Advanced analytical and reporting skills.
Strong understanding of inventory optimization and logistics operations.
Preferred
Experience in a technology, SaaS, hospitality technology, or hardware-enabled software environment.
APICS CPIM, CSCP, CPSM, or an equivalent certification.
Lean Six Sigma Green Belt or Black Belt certification.
Experience supporting global suppliers and distribution networks.
Experience using NetSuite, Oracle, SAP, or a similar ERP platform.
Required Skills & Competencies
End-to-end supply chain planning and execution
Strategic sourcing and supplier relationship management
Commercial negotiation and supplier performance management
Demand forecasting and SIOP facilitation
Inventory optimization and working-capital management
Logistics, transportation, and distribution coordination
Item master governance and product-orderability management
ERP and supply chain planning system proficiency
Advanced data analysis, dashboard development, and reporting
Key performance indicator development and monitoring
Root-cause analysis and risk mitigation
Process automation, standardization, and continuous improvement
Cross-functional partnership and stakeholder communication
Audit readiness and corporate-controls compliance
Personal Attributes
Strategic and operationally focused
Highly analytical and detail-oriented
Proactive in identifying and mitigating risk
Comfortable influencing decisions across functions
Collaborative and effective in a cross-functional environment
Accountable and results-oriented
Skilled at balancing customer needs, cost, inventory, and operational risk
Able to manage competing priorities and complex supply chain requirements
Committed to continuous improvement and operational excellence