Practice Assistant

Practice Assistant @ Midi Health 👩‍⚕️

📍 Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 5:00pm PST

We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.

Core Responsibilities

Clinical Documents & Chart Management

Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action.

Administration of Phone & Messaging

Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols.

Medical Records Coordination

Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them.

Slack Channel Operations

Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols.

Referrals Processing

Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop.

Post‑Visit Documents

Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process.

Qualifications

Experience in telehealth operations, medical assistant support, or virtual healthcare administration

Proficiency with EMR systems (Athena) and Slack/multiple communication platforms

Strong organizational skills with high attention to detail

Excellent written and verbal communication

Healthcare terminology and HIPAA compliance knowledge

Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)

*Preferred Qualifications:

Certified Medical Assistant Administrative (CMAA) or equivalent

Experience handling referrals and prior authorizations

Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations

Skills & Competencies

Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows

Empathetic, patient‑facing communication with clarity and courtesy

Self‑starter with strong initiative and protocols mindset

Comfortable using Slack, ticketing systems, and remote tools to triage requests

Hours: Monday - Friday, 8:30am - 5:00pm PST *includes a 30minute unpaid lunch

What We Offer

Compensation: $20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables.

Opportunity to join a fast-growing, mission-driven healthcare startup

Health, dental, and paid time off benefits

100% remote work environment

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