Payments Specialist, APAC

JOB FAMILY SUMMARY:

The Payments team oversees the full commercial lifecycle of payments customers, being the in-house Payment subject matter experts to support our customers and team members. The Specialists have a wide range of responsibilities, including sales and onboarding, account management, data analysis, and project-based activities.

JOB SUMMARY:

The Payments Specialist will 1) drive go-to-market function of payments by supporting and enabling the Sales team, analyzing customer’s credit card statements, and providing pre-sale rate analysis; 2) Attach and onboard customers to payments; 3) Work closely with Customer Success and Account Management teams to manage portfolio of customers to drive Payments adoption/usage and optimize revenue, negotiating rates directly with customers; 4) Participate in and manage projects related to payments across the portfolio and/or at the brand level.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in analytical field (business, math, economics) or equivalent experience

• 1-3 years relevant experience in Payments, account management, or analysis

• Payments experience required

• Strong analytical skills; can do basic math with high attention to detail

• Experience working in a customer-facing capacity

• Comfort with MS Excel

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Be the subject-matter expert of Mindbody’s integrated payments solutions

• Use SalesForce, Excel, and PowerPoint on a regular basis

• Develop and maintain merchant loyalty and trust through effective communication, education, and transparency; provide a delightful experience to all customers and team members

• Support sales and renewals processes; enabling Sales and Account Management teams

• Onboard new customers to appropriate payments solution

• Initiate and deliver payments training to customers as needed

• Negotiate rates directly with customers while maintaining pricing integrity

• Conduct periodic data analysis and reviews on a customer, brand, and/or portfolio level to ensure pricing integrity and find opportunities to optimize

• Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs

• All other duties as assigned

- Must be located in and eligible to work in Malaysia.

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