Partner Account Director

Function: Partnership Reports to: AVP, Delivery Partnerships Location: London

About the Role

This is a chance to shape the next chapter of one of our most strategically important channels — with a canvas that extends well beyond a single region. We're looking for a seasoned partnerships executive to take the reins of an already-thriving agency alliance program and drive it to its next level of scale and sophistication on a global stage.

Sitting within our Alliances organisation and reporting to the AVP of Delivery Partnerships, you will own the agency alliance strategy globally — not just execute against it. You'll be the architect of the GTM vision, acquiring and onboarding new agency partners across markets while deepening and commercialising an existing portfolio of boutique agency and consulting relationships. This is a build-and-scale mandate for someone who wants ownership, visibility, and the latitude to operate as a true business leader within the partner ecosystem — with impact that reaches across every region we operate in.

You will operate at the intersection of Sales and Alliances worldwide, working shoulder-to-shoulder with Sales Leadership across regions to shape program strategy, and with Account Executives globally to convert partner relationships into sourced and influenced pipeline. You'll also partner closely with regional Alliances leaders to ensure strategy, tooling, and playbooks stay coordinated and best-in-class across every market. Success here is measured in one currency above all others: quality pipeline that converts, at global scale.

Key Responsibilities

Own and evolve comprehensive GTM plans with our agency partners across regions, translating strategy into quality net-new business pipeline globally

Drive the sales cycle in lockstep with our sales teams worldwide — from prospecting through deal close — in true partnership with our agencies

Champion differentiated value propositions and partner specialisms, telling that story with conviction internally at Braze, with agency leadership, and ultimately in markets around the world

Hold the partnership to a standard of accountability and reciprocity, ensuring a measured flow of outsourced Braze services in exchange for net-new client opportunities

Bring rigour to the business — reviewing sales play metrics and effectiveness with partners and Braze leadership across regions

Operate cross-functionally as a connector across Tech and Cloud Partnerships, Partner Marketing, and Partner Education & Enablement to ensure the agency motion is fully supported everywhere we compete

What You Bring

10+ years of partnerships experience in a modern cloud technology company, G/SIs, or Agency, with a track record of increasing scope and impact

A proven, quantifiable history of driving sourced pipeline and influenced revenue through a mature SaaS partner program — you know what great looks like because you've built it

Deep fluency in the agency and marketing services ecosystem: service offering design, marketing, lead generation, and the KPIs that matter to a professional services organisation

Firsthand experience navigating agency and consultancy environments, with an intimate understanding of their org structures, business dynamics, and how to build a compelling business case with them

A demonstrated ability to lead through ambiguity, take on complex strategic and operational mandates, and scale a program across a large, distributed organisation

The gravitas and executive presence to represent Braze credibly with senior partner and internal stakeholders, paired with the grit and resilience to keep pushing when the path isn't linear

Willingness to travel across the globe as needed to invest in your most strategic partner relationships