Order Processing Admin

ABOUT THE ROLE

Harbinger Motors is looking for an Order Processing Admin to support our Distribution & Sales Planning team. This role is responsible for accurately processing and entering customer and dealer orders, coordinating templated email communications with internal and external stakeholders, and ensuring that all order-related paperwork is completed, accurate, and properly filed. This is a detail-oriented, process-driven role that keeps our order pipeline moving smoothly and our records audit-ready.

KEY RESPONSIBILITIES

Process and enter incoming orders into internal systems accurately and in a timely manner

Review order details for completeness and accuracy prior to entry; flag and resolve discrepancies

Coordinate order-related email communications using established templates, ensuring the right stakeholders (dealers, upfitters, internal teams) are informed at each step

Track order status and follow up proactively to keep orders moving through the pipeline

Ensure all required order paperwork (contracts, confirmations, allocation and delivery documentation) is complete, correctly filed, and easy to retrieve

Maintain organized, up-to-date digital filing systems in line with company recordkeeping standards

Identify and escalate missing documentation or data gaps to the appropriate team member

Support ad hoc reporting or data pulls related to order status and documentation

QUALIFICATIONS

1+ years of experience in order processing, sales/administrative support, or a similar operations role

Strong attention to detail and comfort working with structured data entry processes

Proficiency with Google Workspace (Sheets, Docs, Gmail) and/or Microsoft Office

Clear, professional written communication skills

Ability to manage repetitive, high-volume tasks while maintaining accuracy

Strong organizational skills and reliable follow-through on outstanding items

Experience with CRM, ERP, or order management systems is a plus

Experience in automotive, EV, or fleet/commercial vehicle industries is a plus but not required

WHAT SUCCESS LOOKS LIKE

Orders are entered accurately with minimal rework or correction

Stakeholders receive timely, correctly templated communications at each stage of the order process

Paperwork is complete and filed correctly, with nothing missing when audited or requested

Distribution & Sales Planning team members can rely on this role to keep the administrative side of order processing running without close oversight

Key Benefits & Perks:

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered

Early-stage Stock Options

Robust Retirement Savings (401k, HSA, FSA)

Generous Paid Time Off (PTO) & Parental Leave

Annual Vacation Bonus

Wellness & Fertility Benefits

Cell Phone Stipend

Complimentary Meals & Stocked Kitchens

California Pay Range

$23—$27 USD