Order Management Specialist, Audit
About the Role
As an Order Management Specialist, Audit, you will help ensure our quote-to-cash processes are accurate, compliant, and scalable by reviewing accounts, resolving system and billing issues, and supporting audit workflows that impact downstream business outcomes. This role is a strong fit for someone who is detail-oriented, analytically strong, and comfortable working across systems and teams to solve moderately complex operational issues.
In this role, you will report into Alexander Shaw (Manager, Order Management Audit). You will work closely with cross-functional partners to improve process quality, support efficient order and account handling, and contribute to a high-performing remote operations environment.
What You’ll Do
Support Sales and Fulfillment teams through the quote-to-cash process by helping ensure orders, accounts, and related audit activities are completed accurately and on time.
Use systems such as Salesforce and Zuora to investigate and resolve billing, payment, and account-related issues.
Review billing accounts and audit records to identify discrepancies, validate data accuracy, and recommend appropriate escalation when needed.
Partner with cross-functional teams to resolve casework, improve operational workflows, and support scalable process enhancements.
Communicate status, issues, and findings clearly so stakeholders can make timely decisions and maintain smooth audit operations.
What We’re Looking For
(Fresh Graduate) with 6 Months - 1 years of experience in order management, audit, finance operations, billing operations, or a related business function.
A background in Finance or Accounting is preferred, with a solid understanding of billing flows, account analysis, or recurring contract structures.
Working knowledge of CRM or business systems, preferably Salesforce, and the ability to learn tools such as Zuora quickly.
Strong analytical skills, accuracy, and attention to detail when working with numbers, account records, and time-sensitive tasks.
Clear written and verbal communication skills in English, with the judgment to solve issues independently and escalate when appropriate.