Office Services Supervisor (Mail and Records)

🔥Priority

Reports To: Client Services Manager or equivalent leadership

Typical Working Hours: Mondays to Fridays, 8:30 AM - 5:30 PM / 9:00 AM - 6:00 PM

Lead Essential Workplace Operations

SPS Global is seeking a Client Services Supervisor to oversee daily mailroom, office services, and records operations across one or multiple client sites. In this role, you'll lead onsite teams, support clients, and help ensure workplace services are delivered accurately, efficiently, and on time.

If you're a hands-on leader who enjoys developing people, improving operations, and delivering excellent service, we'd love to hear from you.

Why This Role Matters

Your leadership helps keep essential workplace services running smoothly. By supporting your team and maintaining strong client relationships, you'll help deliver reliable service that employees and clients depend on every day.

What You'll Do

Mail, Office Services & Records Operations

Oversee daily mailroom, office services, and records operations

Ensure mail, shipping, records, and workplace requests are completed accurately and on time

Serve as the primary onsite contact for clients and operational support

Monitor service quality and identify opportunities for improvement

Coordinate special projects and maintain a safe, organized workplace

Team Leadership

Lead, coach, and support onsite team members

Schedule staff to maintain daily coverage

Conduct performance reviews and support employee development

Crosstrain team members to improve operational flexibility

Client & Business Operations

Build strong relationships with clients and internal teams

Monitor KPIs, SLAs, and client satisfaction

Prepare operational reports and oversee payroll, billing, budgets, and vendors

Ensure compliance with company policies and client procedures

What You Have

High school diploma or equivalent required; bachelor's degree preferred

3+ years of leadership experience in mailroom, office services, records management, or workplace operations

Previous supervisory experience preferred

Strong customer service, communication, and leadership skills

Experience managing daily operations, KPIs, and service delivery

Proficiency with Microsoft Office

Ability to manage multiple priorities in a fast-paced environment

Physical Requirements

Ability to stand, walk, bend, kneel, and sit throughout the workday

Ability to lift up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart

Ability to operate standard office equipment

Travel: May require local travel between assigned client sites.

Think You're a Fit?

If you enjoy leading teams, building client relationships, and ensuring mailroom, office services, and records operations run smoothly, we'd love to hear from you.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$24—$25 USD