Ocean Operations Associate

The Opportunity

Flexport is growing its operations in the local market, and this is your chance to help build them. As an Ocean Operations Associate, you’ll play a critical role in making global trade easy for our customers, connecting with over 10,000 clients and suppliers across 109 countries. You’ll work in a cross-functional environment, partnering closely with forwarding partners, ocean carriers, trucking providers, and internal teams to deliver consistent, high-quality ocean freight operations.

What You'll Do

Operational Execution

Use Flexport allocation tools to actively route cargo to ocean carrier contracts with optimal cost, transit time, and allocation availability

Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs

Prepare presentations and analysis for monthly and quarterly partner review processes

Performance Management

Build and maintain an operational performance framework, including processes and tools to measure ocean partner performance across the local market

Drive performance management of freight forwarding partners, customs partners, and ocean carriers using global metrics, targets, dashboards, and reporting

Define and refine operational performance and product adoption metrics in alignment with Account Management, Global Operations, and Operational Excellence teams

Partner & Stakeholder Engagement

Serve as a trusted advisor and coach to partners, continuously identifying gaps and developing solutions focused on process standardisation

Identify partner training needs, and design and execute training programmes to drive operational quality

Build strong relationships with global stakeholders, managing competing priorities and influencing outcomes across teams

Enablement & Continuous Improvement

Create enablement resources so internal teams can efficiently manage shipments in and out of the local market

Challenge the status quo when logic and data call for it, and take ownership of fixing what is broken

Contribute to process improvement initiatives that drive quality and consistency across operations

What You'll Bring

Bachelor’s degree in Logistics, Supply Chain, Business, or a related field

3+ years of experience in professional logistics or supply chain operations

Hands-on experience in ocean export or import operations on main trade lanes (e.g. TPEB, Trans-Pacific Eastbound, from East Asia to the US and Canada)

Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy

Professional proficiency in English, with excellent interpersonal and organisational skills

Commercial acumen with the ability to identify win-win operational and business opportunities

Proven experience managing programmes and initiatives end to end

A proactive, compliance-first mindset, with an understanding of the importance of operating within a heavily regulated industry