Middle Support Engineer

N-iX is looking for a talented Middle Support Engineer to join our team!

Our client is one of Europe's fastest-growing mobile companies with 6 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model.

Responsibilities:

User requests management: fix the data to resolve a problem for specific customers

Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis

Problem management (highlight issues which appear often)

Jira bug/task creation

System improvements advising

Hands on Alerting/Monitoring; review and improve existing alerting

Creating and updating documentation (business flow and how things are working under the hood)

Cross team (tech/business) communication

Post-incident analysis (Report preparation, script creation for affected data issue resolving)

Data quality check (fixing data inconsistency/discrepancy)

Requirements:

2+ years of experience working with incidents/customer support

Strong experience in writing complex SQL queries

Skills in reading logs, making root cause analysis (AppInsights, Kusto Query Language)

Good level of written and spoken English

Goals:

Resolving tickets raised by customers quickly, within maximum 2 business days

Reducing alerts amount

Improving service quality by increasing monitoring time

Speed up issue investigation

Share information in the team

Improve daily support activities

Would be a plus:

MS CRM / MS CRM Web service

GIT / Azure DevOps

ITIL

IIS

Azure: LogicApps/Functions, Service Fabric, API Apps, AKS, Redis

Basic scripting or programming skills (e.g., PowerShell, Python, C#) to support troubleshooting, automation, and operational activities