Merchant Opening Supervisor

How you'll help us achieve it

Expanding our merchant network and caring for our existing businesses are very important to us. Therefore, we are looking for a Merchant Opening Supervisor passionate about driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Territory Lead, you will oversee the deployment of merchant products and effectively lead a merchant opening team within a specified zone. Your day-to-day activities will involve detailed planning, rigorous coordination, and the implementation of best practices in merchant onboarding and support.

In this role, you'll;

Supervise a team of field-based merchant openers

Support the merchant strategy in specific locations within Senegal and ensure activities align with quarterly objectives

Support in growing our operational activities

Support in hiring, training and managing merchant team members.

Tasks include:

Training and managing and assisting merchants openers on a daily basis

Following up on individual performances and helping in the preparation of team reports

Assisting on the onboarding of specific big partners

Following up on all the inbounds from support team in a specific location

Providing feedbacks from existing merchants or prospects about their needs, problems or technical issues encountered on the field with the merchant product

Supporting and providing feedback from daily openings and BTL activities happening in specific locations.

Key details

Flexible to reside in the region where distribution will be done.

Work authorization in Côte d’Ivoire is required.

This is a fixed term contract position.

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.

We help you live your fullest life now - we subsidize gym memberships and fitness classes.

Airtime reimbursement.

Free food and a beautiful office space.

Requirements

Fluency in French is required.

Excellent oral and written communication.

Good relational and sales skills.

Have some experience managing a team or some experience in distribution.

Experience in field sales will be an added advantage.

Have good analytical skills.

You might be a good fit if you

Have great sales acumen.

Are excited about working in the field, as this is a field-only role.

Pay attention to details.

Are a clear and proactive communicator, able to independently follow through on tasks and manage priorities effectively.

Enjoy teamwork, but also know how to work well independently.

Are willing to go the distance to get things done.