Medical Receptionist

Schedule & Location

Schedule: Monday through Friday, 8:00 AM to 5:00 PM local time

Location: On-site | Soldotna, AK

General Description

LUX Infusion is a nationwide, independently owned infusion provider with decades of experience supporting patients receiving specialty medications. Our compassionate care team helps patients navigate the often-challenging healthcare environment while making access to therapy as seamless as possible.

We treat our patients like family and work closely with them, their families, and healthcare providers throughout their care journey, always staying focused on positive clinical outcomes and an exceptional patient experience.

At LUX Infusion, the heart of our Inclusion, Diversity, Equity & Access (IDEA) philosophy is our commitment to creating a welcoming environment where everyone’s contributions are valued and celebrated. Our goal is to attract, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and perspectives. We believe embracing diversity strengthens the experiences and successes of our patients, employees, and partners.

Qualifications

High school diploma or equivalent required; additional education in healthcare administration or a related field preferred

Previous experience in a medical office, infusion center, or healthcare setting preferred

Basic knowledge of medical terminology, insurance verification, and prior authorization processes preferred

Proficiency with electronic medical record (EMR) systems and standard office software, including Microsoft Office

Ability to maintain strict confidentiality and comply with HIPAA guidelines

Willingness to travel occasionally for training or support at other LUX Infusion locations, such as Palmer or Fairbanks

Essential Functions & Responsibilities

Greet patients and visitors warmly, creating a positive and professional first impression

Manage patient check-in and check-out, including verifying insurance, collecting co-pays, and updating demographic information

Schedule and coordinate infusion appointments to optimize treatment suite utilization and align with clinical staff availability

Answer incoming calls and respond to patient inquiries, providing general information under leadership guidance

Maintain accurate and confidential patient records within EMR systems

Prepare treatment areas by organizing necessary documentation, supplies, and daily schedules

Assist with insurance verification and prior authorization processes as needed

Monitor and order office and clinical supplies to maintain an organized and well-stocked environment

Uphold infection control and safety protocols in reception and waiting areas

Provide administrative support, including faxing, scanning, and filing documentation

Support patient service efforts, including appointment reminders and resolving scheduling conflicts

Participate in ongoing training to remain current on policies, procedures, and systems

Perform additional duties as assigned by leadership

Additional Responsibilities

Support special projects and initiatives related to patient experience or clinic operations

Assist with onboarding and training new administrative team members as needed

Provide coverage at other clinic locations on an as-needed basis

Knowledge, Skills & Abilities

Communication Skills

Strong verbal and written communication skills with the ability to interact professionally with patients, families, and healthcare professionals

Demonstrated ability to provide excellent customer service with empathy and professionalism

Ability to handle sensitive situations with discretion and maintain composure under pressure

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced healthcare environment

Computer Skills

Ability to become and remain proficient in all programs necessary to successfully perform the role

Proficiency with EMR systems and scheduling software

Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook

Ability to quickly learn and adapt to new systems and technologies

Why LUX Infusion?

At LUX Infusion, we believe care deserves more light: more warmth, more clarity, and more connection.

Here, you’ll find:

Purpose-driven work that directly impacts patient access to care

A patient-first, clinician-led culture

Supportive, collaborative teammates across intake, clinical, and operations

Clear expectations and meaningful ownership in your role

Opportunities to grow within a healthcare organization focused on building something meaningful

Come help patients feel confident from their very first interaction and see what’s possible when care comes first.

Pay Range/Rate

$22—$26 USD