Manager, Relationship Managers (SMB)

What's the opportunity?

Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer.

What will I be doing?

Lead and develop an AI-fluent RM team

Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment

Develop reps into strong consultative sellers who can confidently position AI-powered capabilities

Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve

Inspire high standards of performance, accountability, and customer focus

Own the business and deliver results

Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation

Establish strong forecasting discipline, deal inspection, and operational rigor at scale

Ensure consistent CRM hygiene and adherence to sales process and methodology

Balance near-term execution with long-term team development and business health

Enable modern, value-based and technical selling

Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin

Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements

Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives

Raise the bar on technical credibility and commercial rigor across the team

Partner cross-functionally and shape the org

Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes

Surface customer insights related to AI adoption, objections, and success patterns

Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves

What skills do I need?

Required

2 years Sales Management experience

Experience selling SaaS solutions in a quota-carrying environment

Experience managing and developing revenue-owning individual contributors

Strong coaching and talent development skills, particularly with early-career sellers

Demonstrated ability to forecast, inspect deals, and operate with rigor at scale

Comfort leading teams through change in a fast-moving environment

Nice to have

Experience in Small Business, Scale, or Commercial sales motions

Exposure to selling technical or AI-enabled products

Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)

Experience helping customers adopt new technology

Bonus skills & attributes

Enjoy building and scaling teams while maintaining high standards

Are excited about AI and motivated to help others understand its real-world value

Balance empathy with accountability and operational discipline

Translate complexity into clarity for customers and internal partners

Like partnering cross-functionally to improve how the business sells and serves customers

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us.

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews—great work is rewarded!

Flexible paid time off policy

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for employees, friends, and family!

The OTE range for candidates within the SF Area is $275,000 - $320,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

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