Manager, Relationship Managers (MidMarket)
What's the opportunity?
Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.
We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.
You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.
What will I be doing?
Lead and develop an AI-fluent RM team
Hire, onboard, and coach Relationship Managers across the MidMarket segment
Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.
Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
Inspire high standards of performance, accountability, and customer focus
Own the business and deliver results
Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
Establish strong forecasting discipline, deal inspection, and operational rigor at scale
Ensure consistent CRM hygiene and adherence to sales process and methodology
Balance near-term execution with long-term team development and business health
Lead multi-threaded expansion strategies across accounts
Enable modern, value-based and technical selling
Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
Build business cases for AI adoption tied to efficiency, cost savings, and growth
Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
Raise the bar on technical credibility and commercial rigor across the team
Identify and unlock cross-sell and expansion opportunities
Drive larger, strategic renewals and upsell motions
Partner cross-functionally and shape the org
Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
Surface customer insights related to AI adoption, objections, and success patterns
Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves
Navigate complex buying groups and stakeholder alignment
What skills do I need?
Required
4 years Sales Management experience
Experience selling SaaS solutions in a quota-carrying environment
Experience managing and developing revenue-owning individual contributors
Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers
Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
Comfort leading teams through change in a fast-moving environment
Nice to have
Experience in Small Business, Scale, or Commercial sales motions
Exposure to selling technical or AI-enabled products
Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
Experience helping customers adopt new technology
Bonus skills & attributes
Enjoy building and scaling teams while maintaining high standards
Are excited about AI and motivated to help others understand its real-world value
Balance empathy with accountability and operational discipline
Translate complexity into clarity for customers and internal partners
Like partnering cross-functionally to improve how the business sells and serves customers
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
*Proof of eligibility to work in the United States is required.
The OTE range for this role is targeted at $260,500 - $310,000 for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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