Manager, Order Management
Order Management sits at the center of how Figma turns contracts into revenue — every deal our Sales team closes passes through this team before it is invoiced. As part of Revenue Operations within Accounting, the team owns order form review, invoicing, and billing support for a global customer base. As Figma grows, this manager will lead the people and day-to-day operation behind that work: setting priorities, developing the team, owning quality and escalations, and leading Order Management readiness for product, pricing, and system changes.
This is a full time role that can be held from one of our US hubs or remotely in the United States, preferably during Pacific timezone hours.
What you'll do at Figma:
Lead day-to-day order processing from contract review and order entry through invoicing, setting priorities, managing queue health and SLAs, and stepping into the most complex work and escalations when needed
Manage, coach, and develop designated offshore KMC employees and one Senior Order Management Analyst FTE, with clear goals, recurring feedback, quality expectations, and growth plans
Own team quality by establishing review standards, monitoring error and backlog trends, and turning recurring issues into coaching, documentation, controls, or process changes
Lead Order Management UAT for new products, SKUs, pricing models, and billing system releases — defining coverage, assigning and executing tests, triaging defects, and communicating launch readiness and risk
Lead Order Management support for month-end and quarter-end close, including backlog and escalation management, reconciliations, accruals, and cross-system data integrity, while maintaining SOX controls and audit-ready documentation
Partner with Revenue Accounting, Revenue Transformation, Deal Desk, Sales Ops, Biz Sys, Billing Engineering, Tax, and Legal to resolve issues and deliver scalable order-to-cash improvements
We'd love to hear from you if you have:
5+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company, or equivalent depth of experience
Demonstrated leadership through people coaching, team coordination, quality ownership, or cross-functional project leadership; prior formal management experience is helpful but not required
Deep understanding of how order entry decisions flow downstream into billing, revenue, collections, and reporting, including the control implications of those decisions
Experience leading UAT or system-change readiness, including test planning, cross-functional coordination, defect triage, and clear risk communication
Strong people leadership, operational judgment, and communication skills, with a track record of creating clarity and maintaining quality under month- and quarter-end pressure
While it’s not required, it’s an added plus if you also have:
Experience using or tuning automation — scripts, queries, workflows, or AI tooling — to remove manual work and improve team capacity in an operations process
Experience directly managing offshore or BPO employees in a public-company or SOX-controlled environment
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$127,000—$183,000 USD