Manager of Veteran Affairs

Work Schedule:

Full-time, Monday–Friday

Compensation: $80,000 - $87,000 annually, based on experience, qualifications, and other relevant factors. Most candidates expected to land in the middle

We are seeking an experienced, compliance-focused Manager of Veteran Affairs to oversee VA-related operations across our campuses and serve as the institution’s primary School Certifying Official (SCO).

This role is responsible for ensuring the accurate, timely, and compliant administration of VA educational benefits while leading a centralized team of VA Specialists. The Manager of Veteran Affairs will oversee certification, reporting, audit readiness, program approvals, and regulatory compliance while partnering with campus and academic leadership to provide a consistent, high-quality experience for our military-affiliated students.

The ideal candidate brings strong knowledge of VA education benefits and regulatory requirements, experience leading VA operations within higher education, and the ability to develop standardized processes and internal controls across multiple campuses.

Key Duties

Serve as the institution’s primary School Certifying Official (SCO) and oversee VA operations across all campuses

Lead, develop, and manage a centralized team of VA Specialists/SCOs, including training, performance management, and accountability for processing and compliance standards

Oversee certification and administration of approved military and veteran education benefit programs, including:

Post-9/11 GI Bill (Chapter 33)

Montgomery GI Bill (Chapters 30 and 1606)

Veteran Readiness and Employment (Chapter 31)

Survivors’ and Dependents’ Educational Assistance (Chapter 35)

Military Tuition Assistance

MyCAA

Ensure timely and accurate submission of enrollment certifications, adjustments, student status changes, program completions, and other required reporting

Conduct regular audits of student enrollments, curriculum changes, program adjustments, and VA records to maintain compliance and data integrity

Maintain compliance with key VA requirements and audit-risk areas, including the 85/15 rule, enrollment reporting, 35% exemption renewal, and required SCO training

Lead preparation for VA audits, compliance reviews, and Risk-Based Surveys, maintaining organized and audit-ready documentation

Develop and implement standardized processes and internal controls to reduce compliance risk and ensure consistency across campuses

Serve as the primary liaison with the State Approving Agency (SAA) and coordinate new and revised academic program approvals

Partner with Student Accounts and Financial Aid to ensure accurate tuition and fee reporting, billing, and administration of VA benefits

Monitor and reconcile VA payments, debts, and overpayments and ensure timely resolution and appropriate documentation

Provide ongoing training and guidance to VA staff, campus partners, and institutional leadership regarding regulatory requirements and certification processes

Ensure compliance with FERPA and institutional privacy requirements when managing military-affiliated student information

Qualifications

Education:

High School Diploma or GED, or equivalent on-the-job experience, required

Bachelor’s degree in business, education, public administration, or a related field preferred

Experience:

3–5 years of experience in a higher education VA role

Minimum of 2 years of leadership experience with direct responsibility for managing a team

Experience using VA Enrollment Manager or a comparable VA enrollment certification system

Knowledge of financial aid and bursar operations is a plus

CampusNexus/Anthology Student experience is a plus

Knowledge & Skill Set:

Working knowledge of VA education benefit programs, including Chapters 30, 31, 33, 35, and 1606, Military Tuition Assistance, and MyCAA

Working knowledge of State Approving Agency requirements, VA compliance standards, and certification processes

Understanding of FERPA and student data privacy requirements

Strong analytical, organizational, and problem-solving skills with exceptional attention to detail

Ability to manage multiple priorities in a fast-paced, compliance-focused environment

Strong written and verbal communication skills with the ability to provide regulatory guidance to staff and leadership

Demonstrated integrity, professionalism, and discretion when handling confidential student information

Proficiency with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and Teams

Ability to work independently while collaborating effectively across departments and campuses

Ability and willingness to travel for business purposes and occasionally work outside regular business hours as needed

Certification & Training:

Must complete the U.S. Department of Veterans Affairs’ required initial School Certifying Official (SCO) training within 30 days of hire

Must maintain all subsequent annual SCO professional development and training requirements mandated by the VA

What We Offer

401(k) and Matching: Secure your future with our competitive retirement savings plan.

Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to help keep you and your family healthy.

Life Insurance: Peace of mind with life insurance options.

Parental Leave: Support for new parents during important life transitions.

Paid Time Off: Recharge with paid time off to promote work-life balance.

Employee Assistance Program: Access resources for personal and professional support.

Tuition Reimbursement: Invest in your future with financial support for further education.

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.