Manager, Inside Sales (Singapore)

As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Senior Inside Sales Representatives supporting customers across APAC. Your team will manage a range of customer motions, including inbound demand, unassigned accounts, renewals, expansion opportunities, and coverage for complex or multi-org accounts. You’ll ensure a best-in-class customer experience while driving predictable retention and growth outcomes.

You’ll play a key leadership role in scaling our Inside Sales organization across a diverse and fast-growing region. You’ll build an inclusive, high-performance culture rooted in coaching, collaboration, and accountability, while partnering closely with regional Sales leaders, Customer Success, and cross-functional teams to strengthen customer coverage, forecast accuracy, and execution.

This is a full-time role based in our Singapore hub.

What you'll do at Figma:

Hire, onboard, and coach Inside Sales Representatives and Senior Inside Sales Representatives, providing consistent 1:1s, career development, and skill-based coaching

Own team performance across retention and growth motions, monitoring key metrics including NRR, GRR, expansion, churn, contraction, pipeline health, and forecast accuracy

Lead forecasting, pipeline reviews, and deal inspection to drive accuracy, consistency, and timely execution across the region

Use customer and business data to identify risks and growth opportunities, coaching the team to act early and strategically

Coach to and continuously improve playbooks across inbound demand, unassigned accounts, renewals, expansion opportunities, and complex account coverage

Partner with regional Sales Managers, GTM leadership, Sales Operations, Deal Desk, Legal, and Finance to align on customer strategy, account coverage, and execution

Act as a senior-level sponsor for complex or high-value opportunities, navigating escalations while championing strong data hygiene, pipeline velocity, and forecast predictability

Identify differences across APAC markets and help evolve the regional coverage model as the organization scales

We'd love to hear from you if you have:

5+ years of experience in B2B SaaS sales, account management, or renewals, including 2+ years of people leadership experience

Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets

Experience leading teams across multiple markets or operating within a complex regional environment

Strong cross-functional collaboration skills, with the ability to build trust and alignment across Sales, Marketing, and Operations

Strong sales and operational expertise across discovery, negotiation, forecasting, pipeline inspection, and data-driven decision-making, with experience using Salesforce and related tools and a solid understanding of SaaS metrics such as GRR, NRR, and expansion rate

While it's not required, it's an added plus if you also have:

Track record of helping build or scale a regional Inside Sales or renewals organization

Background leading teams or supporting customers across APAC

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.