Manager, Customer Success, APAC

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Manager of Customer Success is responsible for staffing, development, and ongoing leadership of the Customer Success team. This includes onboarding, training, resource management, and team development to ensure consistent, high-quality execution across the customer lifecycle. This role aims to drive and sustain customer engagement, product adoption, satisfaction, and retention by enabling the team to deliver measurable value realization and proactive risk mitigation.

The Manager of Customer Success partners closely with cross-functional leaders across Jamf to ensure strong alignment, effective operational cadence, and clear communication across teams supporting the customer experience. They maintain alignment between company direction and the actions and priorities of the Customer Success team, supporting scalable practices that improve customer health and long-term outcomes.

This role is offered as remote in Singapore. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications from candidates who are based in Singapore and are legally authorized to live and work in Singapore.  #LI-Remote

What you can expect to do in this role:

Manage Customer Success team activities related to onboarding, training, and professional development of team

Enhance effectiveness and efficiency through technology and processes for Customer Success functions

Measure effectiveness of Customer Success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership

Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention

Align with other teams and departments to inspire Customer Success activities across Jamf

Collaborate with Go-To-Market leaders and other leadership teams to deliver an optimal customer lifecycle

Advocate for the needs of the customer cross-departmentally

Mentor and be an escalation point for customer satisfaction or engagement issues

Other duties and special projects as assigned

As a Jamf employee you will be expected to travel between 20 – 40 % to attend events specific to your role including international travel.

What we are looking for:

4 Year / Bachelor’s Degree (Preferred)

A combination of relevant experience and education may be considered

Certifications in Jamf Products (Jamf 100, Jamf 200, Jamf 300) (Preferred)

Performs all job responsibilities in alignment with the core values, mission and purpose of the organization

Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity

Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

3+ years of experience with customer interaction in digital channels (online, email, chat) (Required)

3+ years of experience working with customers over the phone (Required)

1+ years of experience developing reports or dashboards in Salesforce or equivalent experience (Required)

Salesforce.com (or alternative CRM platform) experience (Strongly Preferred)

Gainsight experience with CTAs and dashboards (Strongly Preferred)

Experience operating in a Customer Success role (Strongly Preferred)

Experience leading, coaching, mentoring, or managing a customer-facing team (Required)

Strong knowledge of Jamf product offerings, pricing, and integrated technologies (Preferred)

General experience with macOS, iOS, and tvOS (Preferred)

Experience in a Customer Service role (Preferred)

Strong communication skills

Excellent interpersonal skills

Excellent organizational skills

Strong customer service skills

Ability to communicate complex technical terms in an easy to understand, non-technical manner

Ability to interact effectively with co-workers in a results driven culture

Self-starter, energetic multi-tasker, highly motivated and team player

Good listening skills

Ability to engage with and establish trust and rapport with all levels of customers and employees

Ability to work independently and as part of a team

Ability to multi-task and prioritize duties

Strong attention to detail

Security and Privacy Requirement:

Participation in ongoing security training is mandatory.

Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.

Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

Named a 2025 Best Companies to Work For by U.S. News

Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being

Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

Named one of Forbes Most Trusted Companies in 2024

Named a 2024 Best Companies to Work For by U.S. News

Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

Named a 2024 Best Technology Company to Work For by U.S. News

Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine

We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!

You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

We put people over profits – which is why our customers keep coming back to us.

Our volunteer time off allows employees to support and give back to our communities.

We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

Over 100,000 Jamf Nation users, the largest online IT community in the world.