Manager, Account Manager, Commercial

ABOUT THE ROLE

As a Manager on the Commercial Account Management team, you will lead a team of Account Managers who serve as the dedicated, named partners for some of Ramp's fastest growing customers. Your team drives revenue through expansion, renewal and retention across a high-volume book of business, while delivering the white-glove experience of a trusted advisor. You will coach your team to uncover and close multi-product expansion opportunities and help sharpen a proven account management motion as the segment scales.

What You'll Do

- Lead, coach, and develop a team of Commercial Account Managers focused on expansion and retention across a scaled customer portfolio

- Own team-level pipeline, forecasting, and revenue targets — driving accountability through clear metrics and performance frameworks

- Develop and execute scalable upsell/cross-sell strategies and ensure the team maintains a robust, healthy expansion pipeline

- Build a deep understanding of Ramp customer personas and instill a consultative, trusted-advisor approach across your team

- Equip your team with sales methodologies to uncover customer needs and pain points effectively

- Stay close to changes in Ramp's product and go-to-market motion, and translate those shifts into how your team sells, prioritizes, and talks to customers

- Synthesize customer feedback from your team to inform Ramp's product roadmap and customer communication strategy

- Partner cross-functionally with Sales, Marketing, Product, and Operations to continuously improve efficiency and advocate for your customers

- Hire and onboard top talent as the team scales

What You'll Need

- Minimum 6 years of customer-facing or direct sales experience, with at least 2 years in a people management role

- Proven track record of leading high-performing teams in a high-velocity sales environment

- Experience with CRM tools (Salesforce preferred) and the ability to build and maintain team-level reporting and dashboards

- Background in outbound prospecting, product demonstrations, and hands-on experience with sales tools and processes

- Consultative sales mindset with strong analytical skills and the ability to coach others to engage with business challenges at a strategic level

- Comfort engaging with and enabling your team to sell to C-level executives, finance teams, and key decision makers

- Consistent track record of hitting or exceeding team-level sales targets with strong team distribution in a fast-paced, metrics-driven environment

- Strong operational rigor — data-driven approach to tracking team performance and identifying coaching opportunities

- Excellent verbal and written communication skills, with the ability to represent the team internally and externally

- Strong organizational and project management skills, with the ability to manage competing priorities across a growing team

- Entrepreneurial mindset: a self-starter who thrives in ambiguous, fast-moving environments and can build process where little exists

NICE TO HAVES

- Experience with financial services sales

- Experience at a high-growth startup