Major Client Advocate, Florida
We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.
The Role
For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level.You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes — not just activity.
Position is based remotely in Tampa, Florida with weekly onsite visits/travel required across that region and surrounding areas.
About You
You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships
You are confident working with command staff, executives, and technical stakeholders alike
You bring structure to ambiguity and know how to align competing priorities toward a clear outcome
You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion
You are calm under pressure and comfortable leading cross-functional teams without direct authority
You care deeply about delivering real operational value — not just checking boxes
What We Look For
5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts
Experience working in large, regulated, public-sector, or mission-critical environments
Proven ability to drive adoption and measurable outcomes beyond initial go-live
Strong executive presence and stakeholder management skills
Comfort managing scope, risk, and complex cross-functional coordination
Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
Experience supporting renewals and identifying expansion opportunities
Experience in public safety, government, or compliance-heavy environments is strongly preferred.
Ability to travel ~60% of the time
Salary Range: $125,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.