Lifecycle Marketing Manager - Consumer
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
As the Marketing Manager - Lifecycle focused on Consumer products at Kraken you’ll need to be a highly-motivated, data-driven lifecycle marketer ready to drive the full lifecycle strategy for driving product adoption and engagement in each of our key markets, delivering revenue upside in the process. The Marketing Manager will be a key member of the Consumer Marketing team and will work closely with numerous stakeholders across the company including regional operations, marketing technology, product, data analytics, and CRM ops.
THE OPPORTUNITY
- Drive the strategy for lifecycle programs involving a mix of email, push, and in-app delivering best-in-class communications that drive engagement and desired outcomes, and other actions that improve client quality and loyalty
- Help shape the formation of the lifecycle strategy for Consumer both from a technology and marketing execution point of view, being accountable for key metrics that support revenue growth at the company
- Build and execute complex CRM campaigns that guide clients to relevant products and services within the Kraken ecosystem
- Conduct data analysis of campaign results, while using data to optimize and create operational plans and manage spend
- Execute thoughtful experimentation to unlock high-impact campaigns, and leverage automation to maximize engagement & retention throughout the whole customer lifecycle
- Be a key stakeholder in growth across the company, keeping leadership updated on the progress being made and working closely with the wider business to drive incremental value
- Work closely with our compliance, legal, and regional operations teams to remove blockers in marketing across priority geos. This also involves making sure that we are being 100% compliant with local regulators in the way we market and communicate to customers
WHAT YOU BRING
- 5+ years of experience with a proven ability leading the development of complex lifecycle/CRM programs from strategy-to-execution
- Extensive experience building and executing complex CRM campaigns with multiple stakeholders
- Experience with CRM tools such as Braze (ideal but not essential), and other campaign-building tools
- A proven understanding of how to drive lifecycle marketing results in a predominantly B2C setting, with experience working within crypto as a big plus
- In-depth knowledge of marketing automation/CRM systems, with experience pushing the boundaries of what those platforms can do
- Strong copywriting skills to support the building of individual campaigns
- Expertise in customer segmentation strategies and subscriber management across multiple channels (omni-channel)