Learning Experience Designer
Position Summary
As a Learning Experience Designer on the Digital Support and Education team, you will play a crucial role in designing and developing technical training materials to facilitate the implementation, use, administration, and support of our technology. You will collaborate with subject matter experts ExtraHop to create delightful digital learning experiences optimized for comprehension, application, and retention.
Key Responsibilities
Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, and voiceovers
Apply learning theory and instructional design best practices to produce course design documents and video scripts
Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and skill gaps to address through training
Conduct independent research on course topics using internal and external resources
Create and deploy courses within the learning management system
Execute quality assurance reviews of new and revised courses and assessments
Update aging assets to ensure alignment with available and in-use product versions
Required Qualifications
Four-year degree or equivalent experience; background in adult education preferred
Proven ability to design instructional content for complex topics, with experience building self-paced learning materials tailored to external audiences and customers
Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
Three years of experience with authoring tools (Storyline, Captivate, etc.)
Ability to quickly grasp technical concepts with minimal assistance
Excellent organizational, analytical, problem-solving, and communication skills
Team-focused attitude and experience translating customer needs into deliverables
Work cooperatively with others within the organization and other cross-functional stakeholders
Work well in fast-paced environments
Has predictable, reliable attendance
Preferred Qualifications
Experience in a high-growth tech company
Skilljar LMS administration experience
Technical certifications: Front-end development, UX, digital marketing, web analytics
Graphic, web, or UX/UI design portfolio of professional work available
Skills and Competencies
Exceptional organizational, analytical, and problem-solving abilities.
Customer-centric attitude and a genuine passion for technology and digital user enablement.
Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.
Foundational knowledge of IT environments, troubleshooting, and networking concepts.
Demonstrated ability to quickly learn complex technical concepts.
The base salary for this role is $75,000 - $85,000 + bonus + benefits