Lead Services Consultant

Lead Services Consultant

As a Lead Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot.  HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals.  We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up HubSpot’s growing enterprise team.

In this role, you’ll get to:

Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers, to lead the customer to long term success with HubSpot:

Diagnose customer need based on business objectives and technical requirements

Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs

Work directly with the customer or partner to define resource needs

Establish clear milestones, project plans, and timelines for execution

Present plans to the customer's Executive team

Influence customer purchase decisions by driving urgency and certainty in recommended solutions

Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers.

Build relationships with accredited Solutions Partners to:

Enhance quality of recommendations

Contribute to partner development by providing feedback directly and through PDMs

Enhance effectiveness of partner accreditations

Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects

This role is open in office, flexible or remote in Ireland and the UK

We are looking for people who:

Have fluency in English

Have 5+years experience in a similar role

Have a customer first mindset and a consultative approach to problem solving

Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers

Have experience helping customers drive organizational change

Have experience driving value conversations to executive teams

Have excellent oral and written communication skills

Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision

Have a strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow

Are very detailed-oriented and have strong project management skills

Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy