Lead Product Operations Manager
Lead Product Operations Manager
The Team:
The Mission Applications (MA) Group within the AC2 Division creates outsized mission impact with our customers through specialized application and deployment of STR technology. Staff within the MA group have a deep understanding of missions and technology needs for national security with skills targeting transition of technology to operational use, including product management, software integration & mission engineering, platform engineering, DevOps, and program management. MA staff combine with other science and engineering staff from the various STR research and development groups to form dedicated product teams focused on accelerating the operational transition of cutting-edge software technologies.
The Role:
As a Lead Product Operations Manager in the MA Group, you optimize the product development lifecycle. You empower product and engineering managers with data, streamline internal processes, manage customer feedback loops, and ensure processes run smoothly. You act as the connective tissue between product, engineering, program, and marketing managers. You enable our cross-functional engineering teams to successfully build and ship high-quality software products.
What You Will Do
Decisions and Risk: Facilitate team discussion around decisions, interrelationships, and risks. Ensure the appropriate follow-through to keep the team coordinated to meet delivery timelines and program objectives.
Data and Analytics: Track product usage metrics, analyze feature adoption, and build dashboards to measure product success.
Process Optimization: Maintain a dynamically responsive view of the current cross-product roadmap while standardizing cross-team communication with a special emphasis on critical path planning.
Customer Voice Management: Aggregate user feedback, support tickets, and marketing requests into a single, organized insights channel for PMs.
Tool and Governance Management: Manage product operations software (such as Jira) and enforce best practices across teams.
Go-to-Market Enablement: Coordinate launch readiness with marketing and customer support teams by sharing release notes and training materials
This role will take advantage of STR’s flexible, hybrid environment – when the work does not require use of STR’s facilities, you are welcome to work remotely.
Who You Are:
US Citizen
Experience: 5+ years of experience in product operations, product management, data analysis, or business operations.
Technical Literacy: Strong understanding of the software development lifecycle, CI/CD pipelines, cloud architecture, and modern DevSecOps practices. Proficiency in product analytics tools and roadmapping software (Jira,).
Agile Expertise: Deep knowledge of Agile frameworks (Scrum).
Problem Solving: Exceptional organizational and conflict-resolution skills, with a proven ability to manage competing priorities.
Communication: Excellent verbal and written communication skills, with the ability to influence without formal authority. Aptitude for collaborating with stakeholders across a wide range of technical comfort levels
Even Better:
Active Security Clearance
Advanced Degree in Computer Science, Information Technology, or related technical field
Relevant certifications (PMP, CSM, PMI-ACP).
Located near STR office in Carlsbad, CA, Arlington, VA, Woburn, MA, Melbourne, FL, or Denver, CO
Pay Information
Full-Time Salary Range: $160,000 - $200,000
The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate’s experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.