Lead Data Center Technician - Memphis
LEAD DATA CENTER TECHNICIAN
As a Lead Data Center Technician at SpaceXSI, you will be responsible for the health of our server and network infrastructure for Data Centers and Global Points of Presence. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.
RESPONSIBILITIES:
Report to the job site during initial construction and report back to the engineering team as required
Perform troubleshooting and monitoring of the servers and network in our data centers and global points of presence
Rack and stack of data center network equipment
Maintain warehouse inventory and asset management using our internal application
Label and troubleshoot fiber/optics cables
Install, troubleshoot, and repair power supply cabling
Install racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation
Manage response and resolution of data center operations tickets used cross functionally within SpaceXSI via Jira
Create and maintain documentation of tasks and standard operating procedures
Responsible for receipt and decommissioning of data center hardware
Responsible for vendor returns for infrastructure under and out of warranty
Manage spare parts inventory within the data center
Define, design, and implement network layouts and solutions within our data centers
BASIC QUALIFICATIONS:
High school diploma or equivalency certificate
5+ years of experience working with server, storage, compute and network hardware
5+ years of experience troubleshooting and repairing servers and networking infrastructure
5+ years of experience in inventory management, and ordering, receiving and shipping server and network equipment
PREFERRED SKILLS AND EXPERIENCE:
Strong Linux skills including navigating the system’s directories and filing system, manipulating files in the Linux shell, configuring user permissions, installing package and managing software, ability to identify and apply different filesystem types, using Linux commands for process management, basic troubleshooting and debugging, and Bash or other scripting
Experience being on-call and ability to respond to critical events as needed
Experience leading data center infrastructure projects
Experience with Oracle
Experience with inventory management
Curious to always learn new things within the data center world
Excellent prioritization and time management skills
Detail-oriented and able to work in a fast-paced environment
4+ years of experience in structured cabling copper/fiber
4+ years of experience in power and cooling concepts inside the data center
ADDITIONAL REQUIREMENTS:
Position is subject to pre-employment drug and random drug and alcohol testing
Position is subject to pre-employment and annual post employment background checks
Work is often performed in tight quarters and physical dexterity is necessary to perform job functions
Ability to lift up to 35 lbs unassisted
Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
Comfortable working in an environment requiring exposure to noise
Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required