Key Account Manager (Ejecutivo de Cuentas Clave) – Bogotá (Hybrid)
What you'll do
We're looking for a Key Account Manager to strengthen our presence in Bogotá by owning the full customer lifecycle for strategic clients. You’ll represent Clara at the frontlines of client relationships—building trust with decision-makers, driving adoption, and identifying growth opportunities. Your work will be central to positioning Clara as the #1 spend management solution for enterprise customers in Colombia.
In this role, you will:
Develop and maintain long-term relationships with B2B clients, acting as a trusted partner for financial decision-making.
Lead onboarding for new clients and continuously engage existing ones to maximize retention and satisfaction.
Manage a dynamic portfolio of accounts, conducting sell-in, sell-out, and performance analyses to uncover opportunities.
Execute tailored sales and marketing plans with partners to grow usage and expand accounts.
Forecast commercial performance and track key account health, always looking ahead to mitigate risks and seize new wins.
Engage in strategic conversations with CFOs and finance teams by leveraging insights on budgeting, spend control, and ERP system integrations.
Balance FARMER and HUNTER skills—ensuring long-term value for existing clients while prospecting and closing new opportunities in the region.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Must haves
5+ years of proven experience in Key Account Management or Customer Success within a B2B model
Experience onboarding and growing relationships with enterprise clients
Strong analytical mindset and comfort with sales forecasting, pipeline management, and portfolio analysis
Professional proficiency in English and full fluency in Spanish
Structured thinker who thrives in dynamic environments and focuses on outcomes
Based in Bogota, with knowledge of the local business landscape
Nice to haves
Background in Financial Services, Banking, or Insurance
Experience with ERP connections, budgeting, or financial modeling
Track record of building relationships with C-level stakeholders
Interest in using AI tools to enhance commercial strategy or client service
Basic proficiency in Portuguese or interest in learning
Where we work
This is a remote-first role: you'll work from home day to day. You'll ramp up in person with the team, and come together in person for team moments, events and customer visits through the year.