IT Support Technician Associate (Winter 2027)

IT Support Technician Associate (Winter 2027)

As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.

Role

Assist with support tickets and escalate as needed

Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning

Help with inventory management

Keep documentation on infrastructure, policies, and procedures up to date

Account management, troubleshooting, and password resets

Assisting with infrastructure upgrades and larger projects

Working closely with our engineering teams to provide support for the development and manufacturing of space hardware

Collaborate with team members to address IT challenges as they arise

Requirements

Excellent customer service

Understanding of troubleshooting techniques

Exhibits critical thinking skills

Able to take notes and remember directions

Experience with Windows, MacOS, and/or Linux

Highly motivated with an interest in helping and teaching others

Able to perform duties autonomously without much supervision

Bonus

Experience with Network troubleshooting

Experience with Microsoft 365

Familiarity with troubleshooting/updating scripts

Comfortable with replacing hardware in laptops and desktops

The base salary for this position is $1,750 per week.

Base Salary

$1,750—$1,750 USD