IT Support & Systems Administrator
IT Support & Systems Administrator
TouchCare | Stamford, CT
Full-Time | Onsite
The Opportunity
TouchCare is seeking a hands-on, AI-fluent IT Support & Systems Administrator to serve as the primary onsite technology resource at our Stamford, CT headquarters.
This person will own the day-to-day employee technology experience—from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration.
We are looking for someone who is highly responsive, organized, and comfortable being the person employees turn to when technology isn't working. Just as importantly, this person should be curious about AI, automation, and how emerging technology can make TouchCare more efficient as we grow.
What You'll Own
Computer Setup & Employee Technology
Own the setup, configuration, deployment, and ongoing support of employee computers
Prepare laptops and equipment for all new hires before Day 1
Install and configure required applications, security tools, browsers, extensions, and company settings
Set up monitors, docking stations, keyboards, headsets, and other peripherals
Configure Wi-Fi, printers, conference rooms, and other office technology
Troubleshoot laptop, hardware, software, connectivity, audio/video, and peripheral issues
Manage computer replacements, repairs, upgrades, and refresh cycles
Ensure devices meet company security requirements, including encryption, endpoint protection, updates, and required security controls
Maintain accurate inventory of computers, equipment, serial numbers, assignments, and lifecycle status
Recover, wipe, reconfigure, and redeploy equipment when employees leave the organization
Expectation: Every employee should have a fully configured, secure, and working computer and technology setup from Day 1.
Systems Administration & Access
Own and coordinate employee access across TouchCare's growing technology ecosystem, including:
Google Workspace / Gmail
Accounts • Email • Groups • Permissions • Authentication • Security
Zendesk + Vitally
User Setup • Permissions • Access • Troubleshooting
Salesforce + HubSpot
User Provisioning • Permissions • Authentication • License Management • Support
ElevenLabs + AI Tools
Accounts • Access • Permissions • Security • Adoption
Additional business, productivity, security, and SaaS platforms as TouchCare's technology stack evolves.
Responsibilities include:
Create, modify, and deactivate employee system accounts
Manage permissions and role-based access
Own password, MFA, authentication, and access troubleshooting
Maintain an accurate inventory of systems, users, licenses, and application ownership
Conduct regular user-access and permissions reviews
Coordinate with functional system owners and vendors when more advanced support is required
Identify unused licenses, duplicate applications, and opportunities for system consolidation
Develop standardized processes for provisioning and deprovisioning access
New Hire Onboarding & Offboarding
Own the complete IT readiness process for employees joining or leaving TouchCare.
For every new hire:
Computer → Equipment → Google Account → Email → Systems → Permissions → MFA → Day 1 Support
Partner with Talent/People teams ahead of start dates
Prepare and test all equipment before Day 1
Create Google Workspace credentials
Provision appropriate business systems based on role
Configure MFA and security requirements
Provide onsite Day 1 technology orientation and troubleshooting
Maintain role-based onboarding checklists
For offboarding:
Immediately deactivate accounts and system access
Recover company equipment
Coordinate password/access changes where necessary
Wipe and prepare computers for redeployment
Document completion of all access removal requirements
Onsite IT Support
Serve as the go-to onsite IT resource for the Stamford office.
Provide hands-on desk-side technical support
Troubleshoot hardware, software, systems, connectivity, and access issues
Support conference rooms and meeting technology
Resolve issues directly whenever possible and manage vendor escalation when needed
Track recurring issues and identify permanent solutions
Create documentation and self-service resources for common employee questions
AI Fluency & Automation
AI fluency is an important competency for this role.
Confidently use generative AI tools in day-to-day work
Use AI to improve troubleshooting, documentation, knowledge management, and employee support
Identify repetitive IT processes that can be automated
Help employees safely adopt approved AI tools
Support access and permissions for AI-enabled platforms
Evaluate emerging technology and potential business applications
Understand responsible AI use, privacy, security, and appropriate handling of company and healthcare-related information
We don't expect an AI engineer. We do expect someone who actively uses AI and looks for opportunities to make IT operations smarter and more efficient.
Security & Compliance
Support TouchCare's technology controls within a healthcare environment, including:
HIPAA | SOC 2 | Vanta | Access Reviews | Device Compliance | Endpoint Security | SaaS Permissions | AI Governance | Audit Support
Maintain secure device and access standards
Support Vanta administration and evidence collection
Assist with SOC 2 controls and audit preparation
Conduct access reviews
Support vendor security processes
Maintain IT policies and documentation
Partner with internal and external security resources
What We're Looking For
3+ years of hands-on IT support, systems administration, desktop support, or similar experience
Strong experience setting up, configuring, deploying, and troubleshooting employee computers
Experience administering Google Workspace / Gmail
Experience provisioning and deprovisioning users across SaaS applications
Experience with identity and access management, permissions, MFA, and authentication
Familiarity with systems such as Zendesk, Salesforce, HubSpot, or similar business platforms
Strong hardware, software, connectivity, and systems troubleshooting skills
Experience with device management, security, encryption, and endpoint protection
Demonstrated fluency using generative AI tools
Strong understanding of IT asset and software-license management
Excellent organization and documentation skills
Ability to explain technology clearly to non-technical employees
Highly responsive, service-oriented, and comfortable owning problems through resolution
Comfortable working independently in a growing environment
Nice to Have
Healthcare or health technology experience
Familiarity with HIPAA, SOC 2, and Vanta
Experience with Zendesk, Vitally, Salesforce, HubSpot, ElevenLabs, and AI-enabled tools
Device or endpoint-management platform experience
Experience with workflow automation
Experience working with managed IT or cybersecurity partners
Experience helping a growing company build or formalize its internal IT function
What Success Looks Like
Day 1 Ready: Every new hire has a fully configured computer, equipment, email, systems access, permissions, and MFA.
Systems Ready: Employees have the right access to the right systems—and access is removed immediately when no longer needed.
Office Ready: Technology, conference rooms, connectivity, and equipment work reliably.
Secure: Devices, access, systems, and processes meet TouchCare's security and compliance requirements.
Responsive: Employees have an onsite technology partner who can solve problems quickly.
Scalable: IT processes become increasingly standardized, automated, documented, and AI-enabled as TouchCare grows.
Location & Onsite Requirement
This is not a remote IT support position.
Compensation: The salary range for this role is $60,000–$80,000, based on experience, skills, qualifications, and alignment with the scope of the role.
Benefits: TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits.
Location & Work Environment: This role is based at our Stamford, CT headquarters and is expected to be onsite 5 days per week.
TouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.