IT Support Engineer
ABOUT THE ROLE
We’re looking for an IT Support Engineer based out of our New York office. This is a hybrid role - 4 days per week on-site and one day working from home.
WHAT YOU'LL DO
- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
- Office IT support: provide on-hand support to our colleagues in our New York office, as well as support with expansions and/or office buildouts
- AV support: ensure meeting rooms and AV equipment are running reliably
- End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout.
- Onboarding: run IT onboarding calls for new joiners
- New IT projects: contribute to IT initiatives
- Automation and tooling: build automations and Slack bots to streamline repetitive work
- Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base
WHAT YOU BRING
- A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
- Strong organisational skills, attention to details and a proactive mindset.
- Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)
- Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)
- Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management.
- A willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills with a knack for writing helpful documentation.
BONUS
- Prior experience in a high growth / startup environment
- Experience in a customer or public-facing role
- Experience with Agentic AI tooling
- Familiarity with bash scripting
WHAT WE OFFER
At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:
- Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
- Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
- We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
- Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.
This position will be 4 days on-site in our New York office.