IT Specialist

We are looking for an experienced IT Specialist to work alongside our IT Manager to maintain and enhance our internal IT infrastructure. You will handle MDM asset management, maintain Sphinx internal account access, and assist with vendor management all while ensuring security and compliance.

What you will be focusing on:

Technical Support

Provide Tier 1 and 2 technical support for employees across MacOS, Linux and cloud-based applications such as Okta, Google Workspace, Slack,

Troubleshoot hardware, software, networking, access and account-related issues.

Manage and resolve support requests through Jira Service Management

Identity & Access Management

Administer user accounts throughout the employee lifecycle

Perform onboarding, role changes and offboarding activities

Manage user access in Okta and Google Workspace

Maintain adherence to least-privilege and security best practices

Device Lifecycle Management

Provision, configure, deploy, maintain and retire company-issued devices.

Assist with enrollment, software development, and troubleshooting for Apple devices.

Coordinate repairs, warranty claims and replacement hardware.

Assist with Mobile device management using JAMF Pro

Shipping and receiving of technology assets

Security & Compliance

Follow established security policies and operational procedures.

Assist with endpoint security, device compliance and access reviews.

Promote security best practices throughout the organization.

Support compliance through documentation and operational procedures

You might be a good fit if:

5+ years of experience in an IT Support/IT Administrator, or similar end-user support role.

Experience administering macOS in a business environment.

Experience administering Google Workspace

Basic administration experience with Okta or another identity provider (IdP).

Experience with Atlassian (JIRA, Jira Service Management, or similar ITSM platforms)

Experience managing endpoint devices using Mobile Device Management platforms (Jamf Pro preferred, Kandji).

Strong understanding of device lifecycle management.

Strong understanding of employee lifecycle management

Experience managing hardware inventory and asset tracking

Excellent communication skills and enjoy working in a collaborative environment

Ability to work independently while managing multiple priorities

Strong troubleshooting and problem-solving abilities

Demonstrated commitment to security best practices

You thrive in ambiguous environments.

LOCATION

This hybrid role requires a regular presence in Colorado Springs, CO.

COMPENSATION

This role is between $82,261 - $105,000 base salary.

BENEFITS

Compensation includes competitive salary, meaningful equity ownership, profit sharing, employer 401(k) contribution, and 100% employer covered medical, dental, and vision insurance for you and your dependents.