IT Operations Specialist

Location: San Jose, CA or Hybrid (with remote support to Hong Kong)

Annual Salary: USD 130,000 - USD 160,000

Type: Full-time

Reports to: (Interim) Director, IT

About the Role

We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you’ll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale. The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones.

This role partners closely with our Information Security team on security-related operations. If you bring broader experience in IT strategy, procurement, or infrastructure, we’d love to hear about it — there’s room to grow the scope of this role over time.

What You'll Do

IT Operations

Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet

Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access)

Maintain corporate device information security, including anti-virus and endpoint protection tools

Administer corporate workspace IT and networking infrastructure — Wi-Fi, server room equipment, and videoconferencing — for the San Jose office

Provide remote support for Hong Kong office networking and videoconferencing systems

Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity

Strategy & Cross-Functional Support

Ownership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groups

Support on business applications and systems procurement, contract negotiation and budget management

Support delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSec

Provide input on device management strategy (e.g., MDM/MAID tooling) based on day-today operational experience

Assist with vendor coordination and support tickets for outsourced IT operations, as directed

Who You Are

Required Qualifications

2–5 years of experience in IT support, IT operations, or systems administration

Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)

Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)

Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)

Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)

Strong troubleshooting skills and a service-oriented approach to internal IT support

Ability to work independently while coordinating with colleagues across time zones (Hong

Kong, U.S. and Europe)

Preferred Qualifications

Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operational

efficiency

Exposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access)

Exposure to business application procurement, contract negotiation, or vendor management

Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams

Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites)

Experience supporting a hybrid or multi-office environment

Experience in consumer tech, gaming, or hardware companies

#LI-Hybrid