IT Operations Specialist

Your Role:

We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.

Things You Get To Do:

Be the “Go-to-Person- for IT helpdesk requests

Diagnose and provide IT support for staff as required

Work with the HR and Security team to manage onboarding and offboarding activities

Set up and deploy laptops, devices, software, and other hardware

Assist with shipping and receiving of hardware assets

Manage MDM systems, including BYOD

Maintain the firm's inventory of all IT assets

Manage and secure endpoint devices at the direction of the Security Team

Provide training to staff on IT-related topics

Assist with change management and procurement activities

Other related duties as required

Who You Are (Must-Haves):

Excited about Alpaca’s mission and what we’re building

3+ years of experience in an IT support or helpdesk role

Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support

Experience with automation workflows, SSO configurations, and scalable onboarding processes

Good scripting skills with a drive for automation.

Proven experience managing enterprise SaaS platforms.

Experience with cloud-centric environments and cybersecurity capabilities

Experience with traditional on-prem LAN/WAN environments

Strong analytical and problem-solving skills

Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm

Ability to cover Mountain time or Pacific time zones

Available for on-call rotations and after-hour responses as needed

Proactive self-starter and self-motivator with a focus on continuous improvement

Who You Might Be (Nice-to-Haves):

Bachelor’s degree in Information Technology or a related field

IT or Security-related certifications

Understanding of financial and privacy regulations

Experience in the financial services industry

Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints